Subway — Restaurant in Rialto

Words can't express how upset I am at this Subway in Rialto. I ordered my food online (two 12 inch and one 6 inch). I had my son and my daughter go pick it up. And when they got home I opened the bag and there was only one 12 inch and two 6 inch subs. I took the unopened food back to the store with the receipt and the manager said she made the sandwiches tIhe right way, two 12 inch and one 6 inch. I said here are the sandwiches with the receipt that was taped to the bag in front of you. She looked at the receipt and she pointed at the receipt and said "I know I made two 12 inch and one 6 inch." I told her "I'm still missing a sandwich." She was rude and refused to give me the sandwich I ordered, and she took my receipt, then said "I didn't know where the receipt was and she never saw it" after I asked for my receipt. She told me that I would have to cancel the order online to get a refund for my money. She also would not let me open the sandwich to show her that I did not get the full 12 inch. She would not show me how to cancel the order online, so I had to leave the store with one 12 inch and two 6 inch sandwiches. I can not believe that an establishment would treat their paying customers that way! But I guess that is why they only have 2 stars on reviews. I will never go back there again and I want everyone to know that they treat their customers like trash. The picture shows her holding my receipt in her hand but she still saud she never saw the receipt. Pictures...

Went there for a sandwich platter. When we asked the young customer service person, she stated that she could not make the platter because "they have to be preordered." Her attitude was nasty and she was not very friendly in her tone. Three of my friends ordered, 3 footlongs, various meat choices, and lots of veggies (little Ms Sunshine was very stingy with the veggies and stated 'I cannot give you all of those condiments!'. They asked if all sandwiches could be cut into 3's and to our surprise, they were cut as asked. Needless to say, we ended up with a platter after all. Little Ms Sunshine didn't even realize she could have just made the platter (the store was empty after all) from the beginning. Guess she likes the hard way instead. After this encounter, we will not patronize the Rialto location on Riverside and Baseline. Their loss!

oh and the "apple pay" feature automatically "tips" for you and you cannot decline or customize the tip. $27 turned into $31 within a...

I was an employee here and I was witness of the terrible service towards customers. The dark haired manager and the blond lady are rude and feel superior towards everyone including new young coworkers. I as well as customers were treated with disrespect. They never taught me how to use the register since I was their puppet. I was 19 when I started working at this Subway and decided to quit three weeks later because I could no longer bear the horrible environment and treatment. Those 2 ladies are friends and have no empathy or respect towards people. Also, they are extremely racist. This is not the first time I hear from customers and other employees from the same and different subways that the ladies offer poor service. From the bottom of my heart I apologize to all customers who have had the unluckiest of days to walk through the doors of this Subway. To conclude, I absolutely do not recommend this place, unless they no...