Louisiana Fried Chicken — Restaurant in Rialto

Where do i begin. Horrible food and service. I have been coming here for 4 years and the food had been amazing and the service great. But there are new ppl running it and you can tell. I called in my order and got there like 7 min later and paid but the kid who took my money failed to get my food ready or tell other kids that i paid. After 20 minutes of waiting and seeing other ppl get their food and leave who came after me i asked about order and the guy kinda smirked and was like your the phone order oh we didnt know that was you as this girl with red hair said her food is ready well not packed and ready but sitting under heat lamp 20 min.. So the girl gets food and i ask these are the 25 piece right and she doesnt even look at me and mumbles ya. I ask for ketchup and she puts something in bag i get bag and start to leave and notice no ketchup she has attitude and says well u grabbed bag . at no point do they apologize. I ask if under same ownership they said yes which i believe is a lie. All hipanic kids even the cook. The batter taste different and omg the shrimp are so small these are not shrimp to fry but for salads. I spent $27 and the piece of catfish was ok and fries but the shrimp are a joke. I was so mad. You only taste batter the shrimp are so small they are over fried you dont even taste the shrimp they are too small. I did not eat but instead ate my left over Hawaiian Ono from previous day. I will never return. I rather fry my own catfish and shrimp. Better yet Ralphs in N.Fontana if you buy catfish they fry for free and its great. I will never waste my money here again. They are gonna loose all the established customers the Asian ppl aquired with their amazing food. Its really sad. They will prob phase out the current menu and have to add more mexican food so they stick to what they know. They are selling liitle crappy shrimp that are not for frying like that. Horrible horrible the regulars who know the kind of food this establishment use to sale will see the difference and of they order those shrimp well...

Ok so I’m going to be completely honest. This place isn’t that bad. I would say that the young man in the front isn’t the best with customers, but he does get what you want correct. So my honest opinion of the food. I’m normally going to the one in La on Normindie cause that’s where I’m from but I’m here now so I got to take what I can get. Anyways I ordered the Riverboat 16 pieces. Chicken came fresh. And I watched them make it. I also ordered the shrimps and a 4 piece as well. And their smoothies total around 89.00. Prices are ridiculous but I understand. As far as the taste of the chicken I would give it a solid 6 and that’s due to a few things missing from the original Batter of Louisiana style chicken chains. And their shrimps small but tasty again missing that spice from the original taste. Their smoothie hands down the best I’ve ever tasted. Overall I had a good experience will I go back yes. Just be mindful that it’s missing a few of the spices...

My first time waiting there and my whole order was wrong and missing items. When I sent a family member to pick up my order they waited for an hour due to the machines going down. Then brought back food we didn't order. I went to go get the right, and missing items and they made a big deal saying my order was made earlier that day, and the reason I didn't get the right chicken I ordered was because they were out but no one told me that during my phone order. Eventually they fixed my order and replaced my missing items with still the wrong items and gave me extra (but different) chicken. They need to make sure the tickets that's being paid has the right time on them instead of when order was called in if there is going to be trouble ke with machines, and let people know what they are out of when making phone orders instead of just giving them what they want. 9/10 I...