Jimmy John's — Restaurant in Richardson

The absolute worst Jimmy John's I have ever been to. Atrocious customer service.

I've been to different Jimmy John's in the DFW area (and this one on two other occasions) and have always ordered hot peppers on the side. Today the employee (Jonathan) told my wife they don't put items on the side and claimed they never have. When I inquired further he became very cross and told me it's against policy. This is the first time in dozens of visits to various Jimmy John's that anyone has even mentioned peppers on the side being against policy.

I tried to diffuse the situation and bit and say that I won't tell anyone if he doesn't. And he very bluntly said "No, I'm not giving you any peppers". Okay. Fine. I told him to give me a refund then to which he just replied "No" and walked off. At that point is where I became angry. I spent a few years in jobs that require customer interactions and that response was ridiculous. He didn't even explain why it was policy and refusing the refund so rudely was unacceptable.

At that point the person I assume was the manager came out and found my receipt and refunded the items on my ticket. (Which were still wrapped and untouched. I wasn't trying to con free food out of anyone. I just wanted peppers on the side to control how much heat is on the sandwich).

The only respectful employee was a young Hispanic man at the register who tried to actually explain the policy at the point I was getting the money refunded, but at that point I didn't care. The store was trying to act like they were doing ME a favor by gracing me with sandwiches I just paid $18 dollars for.

At no point did Jonathan (or the manager) offer to take the sandwich and put peppers on it or explain the policy at all.

I'm soured on the chain now, but if you're looking for Jimmy John's I would absolutely avoid this one and go to the one over off...

DO NOT COME TO THIS LOCATION!!! Came in and got 2 sandwich meals with 2 sides of K'Ranch when I got home both orders we're wrong and they just threw the ranches in there, spilling all in the bag, Called up there and Spoke to Andrew the manager who also made our sandwiches, he said to come in and would give us a credit, into the next time we came in and explained the credit,. He said sorry to hear that but we cannot help you with a credit while being a smart@$$, then continued to make our sandwiches wrong again,. and being rude about the whole situation! What a Sorry Manager I hope the owners know what's going on up there,. SMH!,. take the 5-10 min drive and go to...

Will never return to this Jimmys. Order from here all the time, got my sandwich today and the bread was rock hard so I called to inform the manager that the bread was incredibly hard, he told me that when he made the sandwich, the bread was soft, which is clearly impossible because the bread is hard as a brick. He said maybe it got hard because I let it sit there for 10 minutes as I was on my way to pick it up. The incompetence is through the roof instead of saying I’m sorry that this is your experience. Let us remake the sandwich for you. He offered nothing. I will not return, no decency, no customer...