A&W Restaurant — Restaurant in Richmond

First of all, I never write reviews and I hate to do so but unfortunately, I had a bad experience. I don’t normally come here and when I did, it was awful first of all when I grabbed the food and the plate and sat down there was a little baby spider crawling on the plate my daughter got scared and i got rid of the spider, and then i ignored it, as i was eating i ate a piece of hair and took it out of my mouth! there was a piece of hair in my chicken burger! And i had to spit it out and throw it in the trash, but before I threw it, I told the lady in the front about it and she went to tell another working lady, and they both ignored the situation, and when I told the ladie again for the second time at the counter, they didn’t believe me and they dug the garbage was looking for the hair that little piece and wouldn’t help me and instead, she started saying the person that made my sandwich doesn’t have hair like why would I lie about something like this? It’s really disgusting. I will never come again to this place is just dirty poor customer service, But I did make a case report about this because I’m not gonna stay quiet to rude service + bad experience with no help.

For the food part the only decent thing they have was fries other than that chicken is dry and has a weird taste, specially the tenders and the nuggets were awful even the kids wouldn’t finish them. And mini hotdog went to the trash...

Adding more detail as requested by the owner. Thanks for asking!

We visited the drive-thru around 10:30 PM on Friday, March 31. When the food was handed out to us, we started to ask if they had included the requested condiments in the bag but were interrupted by a curt "yes." However, not everything was there. We'd pulled around and parked in front of the restaurant to check the order. Since the dining room was closed at the time, the only way we could request the missing condiments was to wait through the drive-thru line again, which we did not do.

My partner had the classic chicken sandwich with onion rings, which he said had an aftertaste as if the breaded chicken and onion rings had been friend in oil that had been used to fry something fishy. And my burger tasted weird and sour, like something on there had gone bad. Neither of us could even eat our meals. And when we got out of the car to discard the inedible meals, we found no trash can in front of the restaurant.

So after spending nearly $30 for drive-thru dinner, we had to carry it to a trashcan at the nearby AMPM where we bought some nuts and a bag of chips to tide us over until we could cook a late...

I hestitate to post about fast food because well it's not exactly fine dining but I have to say this A&W/KFC in Richmond on the corner of San Pablo & Atlas was really good. I had the papa burger meal and from bite 1 it was a step above most other places of this type. The beef was hot and I mean almost burn my mouth hot so thankfully it had cold veggies but this was not sonething I expected but was very happy to experience. Obviously freshly made with all the fixin's minus the sauce (I only do ketchup or bbq sauce on burgers). The fries are good not McDonalds good but if I were to put together a meal I would pick this burger against almost any other. Nice job and thanks for not just being fast but actually...