Subway — Restaurant in Richmond

Single handedly, my worst dining experience. Be advised that this is a long read.

I placed a mobile order, when I arrived it had not been made. Instead, I was berated for coming in at all.

They did not have any bread (????), their fountain machine was down, and they didn't have any cheese (????). They kindly offered to use Flatbread instead, but they would've had to take it out of the freezer (I think this was a translation error, but I wasn't willing to test that theory). Despite not having the resources to function, they remained open.

I asked for a refund instead, to which they refused. I asked them to cancel the order so I could go to a different Subway, to which they refused. I asked if they would be willing to give me store credit, which they also refused.

I asked for their store number, and they refused. I had to argue for them to hand over my receipt over the course of an hour. By the end of the hour, they threw me the whole stack of receipts they've accumulated over the day on the counter. After I obtained my receipt, they offered a mocking apology as I left.

Although frustrated, I did not raise my voice or antagonize the staff at any point during this exchange. Thankfully, Subway Corporate was able to refund the order after 2 weeks. But that really doesn't make up for the wasted time...

I am not trying play a race card here,however I am a person of color and I stopped by this specific place two days on row to get a sub.Both days I went to the are by coincidence because of my job. Here's the thing, both days different individuals were working there and both days from the time I walked in to the door to where I approached the counter,where I made an order no greeting or nothing but staring at me with unwelcoming face as if some kind of ghost was walking in through the door. The first day was an Indian lady by herself and I let it go by assuming she probably under pressure from work but on the second day the same thing, This time there were two Spanish speaking individuals they were doing the same thing and I'm very offended. I may have different skin color but I went to the place like anyone else to buy the food by my money and of course to give them my business. It's very sad that we're in 21st century and yet people are judging you by color not...

Beware of this location. Extremely rude and unprofessional staff. After ordering on the mobile app, the young woman at the cashier informed me that they are under new ownership and will not honor online purchases with bottled sodas. This extremely concerning as the app charges an additional fee along with their fountain machine being extremely filthy! When I asked for the manager, the cashier refused and also refused to provide me my receipt as she crumpled it up in her hand and kept it. She not only raised her voice but also refused to refund me. This interaction was so hostile another customer stepped in to offer to pay another additional fee for the beverage. This is completely unacceptable and I will not be visiting here anymore as there are 3 other subways less than...