Dairy Queen (Treat) — Restaurant in Richmond

I used to live down the road from this Dairy Queen and would go there at least once or twice a week. Great treats, but the best by far (in my opinion) is their strawberry cooler. If I had to choose what I wanted for my last meal, this would definitely be one of the things I picked. Simple enough (just a slushie with strawberry syrup and strawberries in it), but my God, so good. The owner and employees there are very nice, too. I was there so often, as soon as the owner saw me, he would start to make my drink for me, without me having to order yet. We would always laugh about it, lol. He was so nice, that one night when he was already basically closed (I was running late, saw that the sign was turned off, and pulled in to turn around), but he waved me to the window, and still made my drink for me! Such a nice guy. I've since moved and live half an hour away now, so unfortunately, I don't get to go there and get my drink anymore (maybe every great now and then, and so far, he still remembers me, lol) but I sure do miss going there all the time. Not just because of my drink, but also (and mostly), because of the kindness...

Dairy Queen is one my favs don’t get me wrong. This location has the ABSOLUTE worst customer service I have ever seen. I would usually have no complaints. But I waited in line a Thursday night around 8 pm for 33 minutes, while the 2 chicks working inside were chatting away. I waited patiently as there was a family in front of me ordering. 30 mins go by and I’m starting to think they needed to milk the cow in the back room for my ice cream. Lady opens the other window and starts helping people in the line that has now formed behind us. Totally dismissing me and my family. I would never expect such long waits for a simple ice cream. This place is seriously losing money do to the service and wait time. Hope the owner sees this and attempts to atleast try and make some changes. Will take my business to other ice...

Dairy Queen Richmond Indiana. At one time not too many years ago Richmond Indiana Dairy Queen was a treat worth the while but judging by todays experience, I can't see a very bright future for this local business. Even though the customer base is still attending the new management doesn't seem to value that customer base and those customers will certainly find a more eager locally owned business to frequent. The service was mediocre with no smile or concern for the consumers satisfaction. You'll still find that good old Dairy Queen garnishment but the food it self is lacking. Maybe the lack of concern or communication for and to the customer takes from the taste. I won't be returning. I'll find some where else to spend my money. Cheer up Mr. Dairy Queen. Your customers depend on a friendly...