KFC — Restaurant in Richmond

Between my girlfriend and I, we have 4 autistic kids (now young adults), 3 of whom still live at home. We had spent the entire week planning my girlfriend and her child move to my house as soon as she got out of the hospital (she has a chronic illness.

As a special treat, we texted the kids to let them know we were bringing the big bucket of tenders (16) meal with 4 large sides, and biscuits, and they were excited.

But when we arrived home and opened everything, that excitement died down when they saw that the bucket was filled with various whole, bone-in pieces of original style chicken instead of the tenders they had been dreaming of.

I called the store that night to report that our order was wrong, and the person who took our order took my name and asked if we had our receipts - they weren't in either bag. I asked if taking pictures of the order would be proof, and she believed so, and asked that I call the store the next day after 5:00 pm, to speak to the manager.

I did call several times, but never had anyone answer, and that each time, after a number of rings, a tone began that sounded like a fax when you call it.

It was days before we were back down that way, and I pulled in the parking lot to go speak to a manager. Then, I explained the mix-up of the prior order and asked the manager if he had any experience with autistic people, and he nodded his head in the affirmative. I asked, so you know what happens when autistic people have their plans changed on them then, right? It doesn't go well.

Though we didn't have receipts, we had split the purchase between us and had our banking apps pulled up on our phones showing our purchases, which totaled $49.93.

That was the exact amount, including tax, for the 16 tenders bucket family meal, including 4 large sides and biscuits.

I was so happy that this KFC manager saw we were being completely truthful, and thus, he went above and beyond, replacing not just the chicken but also giving us 10 biscuits.

Then I went to the counter to order a couple of large size orders of fries and had my bank card out to pay for those, but he told me, we got you.

He had earlier suggested I help my girlfriend back to wait in the car where she would be more comfortable, as he could see she was feeling unwell.

He told me the fries would be ready in a few minutes and said I could just go back to the vehicle too, and he would bring the whole order to us as soon as...

The worst service and waste of $25 ever for me and I'm 35 yrs old. Burnt chicken that tasted like the year old grease it was dropped in. Having the cashier slam the chicken in the container and argue me that it wasn't burnt after giving me thw evil eye and complaining to her coworkers who consigned for her is what is getting corporate called. I am so tired of these people acting like they're mad at us (the customer) because they work fast food. We don't force you to do anything. I better get my money returned after they see these pics!! Maybe then I'll give KFC 2 stars. If 0 star was an option that's what you all would have. Man does this burn me up. I felt bullied into taking this trash chicken home that LITERALLY nobody in my home would eat...that's 5/5 people!! Sad!!! Rip off!!! BTW the sides we're equally as nasty ESPECIALLY the patato wedges NOBODY ATE! So I paid $25 for 4 biscuits and watery tasting mac n cheese? Change your grease and start respecting your customers wishes...I asked for chicken tenders instead and was forced to bring home something we could not stomach because dropping some tenders would have been to much with over 2 hrs till close Would you eat black chicken???? This does not look like anything you promote in pics or commericial does it?? Beware!! What happened to the customer is always right? I will spend my hard earned money elsewhere for now on. This is ridiculous after a 14hr day at work all I wanted was to not have to cook for my family...I ended up doing that anyway and...

MANAGEMENT SHOULD BE FIRED!!!!

THE FOOD WAS HORRIBLE AND THE SERVICE WAS WORSE THAN THE FOOD! I had to wait for 20 MINUTES to get hard popcorn chicken and dry potato wedges, and a flat soda! The drive thru service was so slow customers that were waiting in the drive thru was parking their cars and coming inside. Employees were cussing, taking orders "with a attitude" (because of the customers complaining), there were employees outside smoking and on their phones, and the dining area was dirty. I wouldn't eat there again "if my food was free." I was more disappointed in the service than the food... Restaurants have "off days", but when the manager was present (filling orders) and the employees were still that "out of order" (in her presence)... "its a no brainier" as to why my food was terrible. (I wish I could have choose "0 STARS" for...