Marco's Pizza — Restaurant in Richmond

Came to this location for my first time experience, well I can say never again, first the pizzoli is $5.99 and I ordered two, rang up $6.99 each I brought it up to the cashier (receipt says jessie as his name) attention and he says that's the limited time price,which I told him you have signs everywhere that says $5.99 so it must be on sale, attitude struck from his end, told me it'll be 15-25 min wait which is no issue, as other employees walked into work to start there shifts I noticed not one person wash there hands saw them clock in on the register and attend the preparation board, few were adjusting there attire and no telling where they came from out in the community that they did not attempt to practice sanitation at all, the cashier (jessie I'm assuming) walked over to the cutting and packaging area to cut and boxes customers items, no gloves no hand washing, saw him scratching his face and running his hands thru his hair adjusting his hat as he's handling these items, most of the workers here have long hair which no one had hair nets or gloves, noticed a wrapping sheet fall to the floor and ppl walking by it, saw a older lady lean down grab the sheet off the floor place it on the table and grab a pizzoli right out of the oven and place it on the soiled sheet, stepped in and told her I noticed her grab the sheet from the floor and place the pizzoli on top of it and she said sorry n grabbed the sheet and threw it away, I kept my eye on the pizzoli and jessie grabbed another sheet and place the same pizzoli on top of it and box it, and stack it on top of other items, then yell my name, asked for a refund and he claimed he threw the pizzoli away and remade a new one which he's calling me a liar when I clearly watched him wrap it and box it, asked for a manager for a refund and the attitude struck again, manager walked up which looked like another young child did the refund and not sure it it went back to my card he said keep an eye out for it and if there's an issue call corporate, money isn't the issue I'm just disappointed in my first time experience with Marcos pizza, very unsanitary place, short staffed, especially for the high volume orders they were receiving, and the attitude needs to be controlled due to such a busy environment, I worked for a pizza place many years and what I saw today will not have me returning to...

This Marcos is horrible. The 2.5 stars on yelp is generous.

I was missing items, my food was overcooked, thrown in the box any type of way, and unseasoned (cinnamon squares had no cinnamon, as pictured)... I tried to communicate my grievances to the staff and owner and they didn’t care. The owner didn’t want to offer me a partial refund as I had asked (which is nicer than most people who ask for complete refunds), and said he watched everything get packaged and made, and said he’d only partially refund me if he drove back up to my OFFICE JOB to reassess and pick the order back up himself… I feel like at that point it’s bad customer service and questionable. I’d have said yes but it made me feel unsafe and like it could escalate based on how he (the owner) spoke to me. Other places don’t take things back because it’s unhygienic but this location seems to think otherwise. Why would you want it back? It’s more than strange to take the time out to drive somewhere 20+ min away in the rain to trash it yourself. We argued for about 5 min before I left the conversation after him laughing and antagonizing me.

It’s not all locations, but this one I would not return to even if they offered to give me something for free. The customer service and presentation is garbage. The picture of the pepperoni and spinach pizzas are examples of what I have received from other locations. It’s a good brand, just a bad place.

Time to contact my bank since they don’t want to meet me halfway. Sigh.

Bonus: The last image is of the same type of pizza I received from the location I like. See the difference in presentation? Thats what...

We ordered a chicken pizza. The main recipe seemed to include, onion, chicken slice, chicken sausage and garlic and some veggies. The blends with sauce and therefore, the flavor lasts in your mouth even after you’re done eating.

This place has got a nice ambience and is thoroughly cleaned. We got our orders very fast too.

Tried the chicken pizza and french fries. Pizza were good;Its worth every bite.pizza was well cooked and fries were too crispy for my liking.

We had high expectations from this place because of a huge number of recommendations from our friend circle. And once our pizza arrived, our expectations continued to be exceeded with each bite. The crust was crisp, flavorful, and chewy. The toppings worked along superbly. The pasta sauce and some other sauce were packed with flavor, and therefore, the add some veggie had a good consistency and really very little oil. The taste of every slice makes you wait eagerly for your next visit.

Recommended to those who love the good chicken pizza and pepperoni with sauce,with cheese & veggies.With a good ambience and wide variety of taste pizza

The meat was fresh and it always delicious. And lots of parking spaces are there

Food: 4/5 | Service: 4/5 |...