Ridgefield Ice Cream Shop — Restaurant in Ridgefield

I have been going to Ridgefield Ice cream for over 40 years..when I was a kid with my parents and with my kids when they were little.. for birthday cakes so many years..I went this evening with my sister who had broken her leg and had major surgery and this was her first time out since January..I ordered 2 ice cream sundaes with nuts and whipped cream..that simple sorry I said large..the girl asked me on and off 3 times what I wanted, that truly was just part of the problem I asked if she knew what she was doing and the Red headed guy said yes... she put 2 small servings of ice cream in and asked me again what I wanted she finally finished and put whipped cream on it didn't even reach the top of the container, I asked is this right is it suppose to look like this the red headed guy said yes this is a large.. so I paid the 10.00 I didn't feel like arguing any more there were kids and family's...I got to the car put my spoon in looked all around there was no hot fudge.... I was so angry now I really never get mad, but I just felt like an idiot after asking so many times.. He said she knew what she was doing ..so I took it back and the guy say's what's the problem I said I'm sorry there is no hot fudge in these...so he squirts 1 squirt of chocolate in each and hands them back to me..by this time they looked disgusting I said I just want my money back he said what's wrong ..I gave him back the sundaes He says to me what's the problem the girl is new cut her some slack. Ok just give me my money back ...he argued with me, which is so unprofessional I would never do it in my business... he says I should have charged you for the hot fudge..WHAT..he should just have replaced them the right way. but no he had to show he was boss I finally told him keep them and the money and left and went to carvel in Ridgefield where they were so nice and the ice cream was double the size for less.. I really wished I could talk to the owner... I'm sure there are adults that will do a great job and will be respectful to there guests..The end is the experience just made me feel really bad for my sister...They lost a great customer and well how good I felt about going there since I was a little kid.. Not may businesses...

I never had a bad experience there. Went somewhere else in town and paid close to ten dollars for two cones(no complaints-the ice cream was great). Maybe the ice cream melted faster there because you are eating it OUTSIDE not in air conditioning! Any way -it tastes great! Their soft serve chocolate -chocolate dip cones are my favorite! I never had bad service there but have had less than stellar service other places. Many kids that age are somewhat apathetic most anywhere you go. It takes some time and experience to learn responsibility and how to work. They cant all ways handle difficult customers or busy times especially when they are new. Im happy to see a business owner who is willing to take local kids under their wing and give them jobs and an opportunity to learn. That said, I don't think I would have taken out my frustrations on the kids working at the shop. I would have called the owner and let him know what was up. Im sure he would give an apology and credit for the ice cream. Some people are just difficult but once they know you are there to please them, they calm down. Im ordering my daughters birthday...

Really wanted to love this place but the taste and price just aren't worth it. First time coming here i ordered a shake, and i was so excited but as soon as i got it, disappointment set in. Firstly i was given a cup with no lid.. not that bad, but then when i tasted it, absolutely disgusting.. i don't know if the guy who made it was new, which is what im praying was the case. But it was basically like drinking an overpriced cup of milk. It was extremely watery and soupy. Didn't taste like an actual milkshake at all.. and my husband ordered a sundae and he was beyond disappointed. His brownie pieces were like rocks, he couldn't even chew them. And the fudge tasted 100% like that fake Hershey syrup. I dunno about anyone else but a giant cup of milk soup and a poorly made sundae is not worth $16 . Probably won't...