Shake Shack — Restaurant in Ridgefield

The Paramus Garden State Plaza location gets zero stars for me. After placing my to go order and entering this establishment, the management and staff were rude and disrespectful from the jump. After I received my order for the second time I told them it was still wrong and I told the manager she needs to be retrained, not only because of her nasty attitude and unprofessionalism, but also because she had the receipt in hand with the details of the order, so there was no reason for her to get it wrong upon doing so another staff member who claimed to be a manager started getting loud And disrespectful towards my wife and I because of what I had commented about her manager needing to be retrained at no time did her manager jump in Defuse the situation she continue to allow her to be belligerent and disrespectful so because they got the whole order wrong not once but twice and they didn’t like the fact I called them out on it. They decided to call mall security, who then had no choice, to have us removed from the restaurant and it is my belief that the security guard and this belligerent employee Personally, New the security guard do to their demeanor And friendly conversation I filed a report with mall security and will be following up with Wall management as well as Shake Shacks Corporate office These two employees Need to be fired for their actions and held accountable I’m not one to see someone lose their job, but in this case, these two individuals deserve it at no point do these two individuals belong in customer service? Especially because the one individual came storming out from the back, ripping off her rubber gloves, as if she was going to escalate the situation with violence further, totally disappointed and disgusted I will never eat at another shake shack again I will Be eating elsewhere and by the way Shake Shack corporate personnel You can review the videotape on the security cameras hopefully it has audio between 6:50 PM and 7:30 PM the truth is all on Video you’ll see that it was your employees and management that escalated the situation when it should’ve been de-escalate and the customer should’ve been taken care of properly wrong is wrong...

When I think "black and white milkshake " I think chocolate/vanilla twist. Their menus were blacked out and I asked what milkshakes they had. It doesn't state ANYWHERE else on the restaurant the potential for allergies and I have a severe peanut allergy! The cashier did not even offer to state what type of milkshake it is. I take a drink and get a mouthful of peanut butter taste. I confront the cashier and he tries to tell me it's just fudge chocolate and vanilla. I'm like yeah peanut butter fudge. He says no. I'm may not be the brightest bulb in the pack but I know the taste of peanut butter. This could have killed me!! Thank God I only ended up having a mild reaction to the one sip ..this time..thanks for the hives and potential to have to use my epi pen and a potential hospital...

One of the worst meals I've ever had in my life. The buns were paper thin and tasted like cardboard. The meat was paper thin and tasted like nothing. The milkshake was some sort of chemical strawberry monstrosity that revolted me in my taste buds. If I could give this a -10 I would. upon further reflection I believe this is a metaphor for the decline of western civilization. I went to a Shake shack in New York City in Times Square maybe 10 years ago and it was really good, juicy hamburger, thick tasty shake, amazing french fries. What I got at this road stop was an abomination a sign that capitalism on steroids is ruining America, the world, and the universe. And all you have to do to prove that point is to go to one of these shitty...