China House — Restaurant in Ridley Township

I cannot begin to explain how badly this place has gone downhill. We started ordering here 8 or 9 years ago. Always cute to see little man in his glasses ringing us up. Food was good and inexpensive. Around two years ago, it went to hell. I stopped eating there. My wife persisted, because she's a woman and they don't give up. Last night was the last order. The last three orders she's made ... here you go. Delivery to Folsom - 67 minutes for dinner for two. Food was cold. Delivery to Folsom - 75 minutes. Order wrong. Literally someone else's order. Options were to come pick up our order or wait for them to deliver it again. Finally, last night which was ridiculous. Delivery to Folsom - After 105 minutes ... that's right ... and hour and 45 freaking minutes ... she called. It hadn't left yet. How long does the food sit there? They asked if we wanted to come pick it up and they'd wave the delivery charge! How noble of you! I told my wife to tell them to shove it. My wife must like their food and asked how long it would be and was told about 45 minutes. So, 2 HOURS TO FOLSOM. Takes me 7 minutes to drive there. Between this place's time and Asian Fusion literally selling Striped Bass from the Delaware River to people (oh yeah, hope you knew...

So tired of the passive-aggressive woman who answers the phone… consistently irritating, does not listen, rude, sorry,… that’s it. I’ve had it. No more. Every time I attempt to order something, and even give her the corresponding number on the menu item… she still questions what I’m ordering, tells me it’s not “an entree,” or some such nonsense… then suddenly “discovers” it on the menu a moment later. Then I try to give her my address to deliver… another 19 minute debacle.

Owner is miserable too, and the pork they use in dishes is not traditional Chinese roast pork, but rather some cheap kind of shoulder meat that is NOT supppsed to be stir-fried. Its grissely and disgusting, like biting through a...

Horrible customer service. I called the store to get an update because my order was already 20 min late. I spoke with a lady and she told me the manager was busy rn and would call me right back. Another 10 min went by with no phone call so I called again. The phone rang once and the manager answered with an aggressive yes! I then said I’m calling to get and update and before I could get the rest of my sentence out he said my address and then said the driver is on his way!! Then hung up.

If your going to be running late you should update your customers. You should also not have an attitude when talking to customers because of your mess up. I definitely will never order from...