Casa Isleña — Restaurant in Rincón

Casa Islena sadly has changed. It is no longer "a place of tranquility and relaxation" as the website indicates. it is now more of a night club than a hotel. I am glad to see that since our stay last week (2/14-2/17/24) an alert has been added to their website about the 7 day a week night club ambiance. You need to know that the musicians bring loud, huge speakers, so you will hear the music and DJ all through the hotel (we met guests from the upstairs rooms who shared the same experience) and more predominantly in the two rooms next to the pool (where we stayed) Also, the website states the music ends at 9pm. It doesn't and instead it ends at 10pm, although the concierge told us 9:30pm but the restaurant staff kept the loud music going until 10pm. This also means that the drunk restaurant guests stay late. The restaurant staff also have to clean up. They move tables, bang dishes and talk loudly late into the night. We couldn't go to bed until midnight when the loud music, restaurant staff and non hotel guests left. The restaurant opens early at 7am so you are awaken by moving tables and the kitchen banging dishes etc. You also can't relax by the pool since the pool area has been replaced by restaurant tables. Therefore, you have to share the pool with many restaurant guests. We were here on a vacation, but I also wouldn't select it for business travel. I would have to head out to the beach area (no connection) to work and take business calls. We have visited Casa Islena in the past and truly enjoyed our stay; thus the reason we selected to stay here again. We had no idea of the changes the new ownership made. Had we known of the new "ambiance" as the owner told us we would have easily selected a different hotel. Full, honest disclosure of the new ambiance would have been much appreciated. Also, if you have a car, hotel guests do not have parking priority. Most nights we had to park away from the hotel since the limited hotel parking is taken by all the night club guests. Sadly, we will not be returning to this once beautiful and once truly...

Casa Islena sadly has changed. It is no longer "a place of tranquility and relaxation" as the website indicates. it is now more of a night club than a hotel. I am glad to see that since our stay last week (2/14-2/17/24) an alert has been added to their website about the 7 day a week night club ambiance. You need to know that the musicians bring loud, huge speakers, so you will hear the music and DJ all through the hotel (we met guests from the upstairs rooms who shared the same experience) and more predominantly in the two rooms next to the pool (where we stayed) Also, the website states the music ends at 9pm. It doesn't and instead it ends at 10pm, although the concierge told us 9:30pm but the restaurant staff kept the loud music going until 10pm. This also means that the drunk restaurant guests stay late. The restaurant staff also have to clean up. They move tables, bang dishes and talk loudly late into the night. We couldn't go to bed until midnight when the loud music, restaurant staff and non hotel guests left. The restaurant opens early at 7am so you are awaken by moving tables and the kitchen banging dishes etc. You also can't relax by the pool since the pool area has been replaced by restaurant tables. Therefore, you have to share the pool with many restaurant guests. We were here on a vacation, but I also wouldn't select it for business travel. I would have to head out to the beach area (no connection) to work and take business calls. We have visited Casa Islena in the past and truly enjoyed our stay; thus the reason we selected to stay here again. We had no idea of the changes the new ownership made. Had we known of the new "ambiance" as the owner told us we would have easily selected a different hotel. Full, honest disclosure of the new ambiance would have been much appreciated. Also, if you have a car, hotel guests do not have parking priority. Most nights we had to park away from the hotel since the limited hotel parking is taken by all the night club guests. Sadly, we will not be returning to this once beautiful and once truly...

never have we ever encountered terrible customer service in puerto rico until today. arianna was our hostess and server earlier and she was unnecessarily rude from the second we asked for a table, acted as if she was annoyed that we stopped by- the dining area was not busy, w only two other tables occupied.

we usually come here for brunch every time we visit rincón, it has always been a nice experience w great customer service but arianna messed that up.

a few days earlier we stopped by for weekend brunch and ordered the smoked salmon platter which came w eggs (server at the time even said “that comes w eggs, how would u like it?”) also had the irish coffee and other dishes. the guys who were working at the time were absolutely sweet. decided to take my mom back for brunch again today. wish i hadnt.

when ordering the salmon platter again, i asked to make the eggs scrambled and arianna responded that it doesnt come w eggs. i explained that we were here literally three days ago and it came w eggs and instead of simply asking the other server or a manager or pausing and asking someone for clarification, she was defensive, argued, and responded w “ever since ive worked here, that salmon platter never came w eggs”, “it used to before but not anymore” & “you probably ordered it on the side” her reaction was unpleasant, insinuating that we were wrong or lying. who in the world would scam you over some scrambled eggs??? feels a little silly talking about some scrambled eggs but man was her attitude awful.

another server came back w our order, no explanation of what the case was and this time they served the irish coffee in a smaller cup and when we asked if there’s a reason for smaller different cup sizes, her response was “we use different cups”. i dont know what’s going on but that’s some pricy inconsistency and a bit sketchy.

anyway lonnng story short- arianna, not sure if you were having a bad day or what but please dont take it out on the customers. we felt unwelcomed and man did she ruin a morning that my mom and i were...