Rochester Bagel & Coffee House — Restaurant in Rochester

We stopped on a whim while we were passing through and this is truly a hidden gem! There’s no way to get bored here because they have about a million choices for coffee flavors, bagels, and other sweet treats. Not to mention everything is clean, cutely decorated, and all the young ladies working in there worked very well together and were all kind and so quick while they were all busy and multitasking. 10/10 recommend and I will make it a point to stop every time we get out this way. By the way, I had a latte which was excellent- equally comprised of the right amounts of caffeine jolts and creamy flavors and an egg and cheese bagel sandwich which was also wonderful! I would not be surprised at all if they made their own bagels they were that fresh and...

I ordered a everything bagel. Toasted dark and even said run it thru twice if u can with butter plain cream cheese and I got it to go , I got down the road a out 10 minutes and opened the bagel to find 8t wasn't hardly toasted at all, I call there and explain it to whoever answered the phone and after being silent said I'm sorry to hear that, I said I wasted my money, I won't even eat this like this, she stood silent ,, then I finally said I won't be back,, never offered to correct it ,, she said "okay !".

Evidently they aren't shooting for...

Now: amazing food, but poor service. They are always understaffed and they run out fast. Line is out the door and it gets really crowded. Regularly having to wait 15-20 minutes just to be served and place an order. Wish there were more coffee shops in Rochester that are open on Sundays.

3 years ago: Amazing service, accommodating and friendly. Food is fresh, delicious, and good variety...