Brooch Boutique — Local services in Rochester

Horrible business to work with online.

Order was sent back in a timely fashion and then held for months knowing good and well nobody would keep a receipt for that long then sent back with a denial for return. When addressed the immediate response was "you must be confused".

Of course the company wouldn't do their due diligence to check the post mark on the package because that would involve providing actual customer service.

Make sure you keep detailed documentation on emails, returns, post marked dates and tracking emails because without an act of God you will not be able to prove that they have held your package for months so they don't have to...

I love Brooch Boutique. I have been shopping there for years. The clothes are high quality and there are always new styles to choose from. Brooch staff is top notch. Since COVID, I have been doing a lot of online shopping. Haley is THE BEST! She is so kind and helpful to all of the customers. Her smile and positive attitude fill up my newsfeed, and it’s so refreshing. Brooch is a great business in our...

Love this Boutique! I work right next door at the salon Hair To Dye For and I love swinging in on my down time to shop! I also do a ton of online shopping! All of the employees are super friendly and helpful. Haley is so sweet and always builds up my self-esteem while trying on...