Subway — Restaurant in Rochester

Rude woman and guy working, very poor communication, and the amount of time in drive through way too long! So I came through drive through with my kids and one ordered a BLT on flatbread but doesn’t like it toasted, just warmed up. 3 times the gal on the speaker said “ I’m sorry I can’t do that, we make all food in the toaster oven. And I have to warm the food up in there or I can’t give it to you.” After this third refusal I finally said “ that’s not true, I’ve worked several years for subway and you can definitely heat the sandwich In the microwave so please don’t toast her sandwich. Just make it and I’ll heat it as the customer wants at home.” She snapped and said “No! Have a good day.” Excuse me?! So no I sat there until I finished the order because I wasn’t going to be treated that way and then she tells me they don’t have a working microwave. Well okay then she should’ve stated that as we pulled up a d had a sign outside on the menu stating that. When I got to window to pay, the guy refused to take my bill and said “We don’t take anything over $20. Okay understandable but once again post that on your window or menu. I tried again and he finally gave me my change. Then we waited 5-10 more minutes to get the sandwiches and when he handed it to me he said, “Here! Bye” Seriously I will not be supporting this location again and don’t waste your time with the drive through. If this is how they’re going to treat customers they shouldn’t be in the service industry. And no the sandwiches are NOT made right either. Very disappointed and...

I went through the drive through. Waited more than 15 min before anyone took my order. When they finally did, I was told they would get me my order as soon as they could. Pulled to window. Waited 5 more minutes no one came. I had to honk to get someone come to the window. Went I expressed my concerns and asked if I get a discount for waiting so long employee seemed confused. I asked to speak to the manager to express concerns. I was told he was not there. I asked for name of store manager, he would not give it to me. I asked him who was in charge he said Jude I asked to speak with him. I calmly expressed my concerns about the length of time and asked if I could get a discount. He said they were super busy and there were only 2 people working and they were working their * off. When I asked for the store managers name he said he could not give it to me. I asked when he would be in Jude said on Monday. I asked again for store managers name. He said he would not serve me, and close the window. Poor customer services, swearing at the customers, and refusing to listen or give out managers name. The place is very understaffed and...

Sandwiches are Subway standard, nothing bad about that. Only giving 3 stars as I wasn't impressed with the professionalism of several of the staff. Big tall guy who's actually very nice got into it with a drive through customer. The customer drove off, whatever the guy was probably a jerk. But what turned me off is how the employee proceeded to tell the next 3 customers about what was said in the headset. Dude, let it go. So you had a rude customer. People can be awful. But you've gotta take it in stride, move on, don't take it personally, and give each guest a good experience. I'm here for lunch, not to listen to you complain for 10 minutes - loudly. The other time I went in, a different guy asked how my day was. I told him I was tired, had to be at work that day at 3am. His response was "* that *." I cuss, but just wasn't expecting that at Subway. I'd probably get on these guys and correct this location's...