Village Pizza — Restaurant in Rochester

It pains me to have to give such a poor review for a place that is generally pretty consistently good. However, tonight's experience was so bad I just can't let it slide.

I called in and ordered 2 sandwiches and mozz sticks, was told 30 minutes. It took well over an hour and I watched several people walk in, place a new order, and get their food before me. Obviously my order got lost somewhere as they didn't even start making it til about 45 minutes in when I finally said something.

When I got home I found that the marinara sauce had exploded and soaked into the sandwiches. The mozzarella sticks were also exploded (see pic). Every last one was completely empty on the inside.

I get that stuff happens, I worked in restaurants for years. That said, I think waiting over an hour for exploded food is worthy of at least offering a coupon or discount on the next order to try to make up for it, but no such offer was made.

The saving grace was that the parts of the sandwiches that didn't get hosed with marinara were great, and like I said, past experiences have been nothing but awesome. I hope this isn't the start of a...

Called for a to go pick up order the girl taking the order was very friendly. She read our order back. Our order was ready in 20 minutes my large deluxe steak sub was hot and delicious with shaved steak. My wife had a small chicken salad sub and it was as large as my steak sub. We had a large order of onion rings that were nice and crispy and the batter stayed on the rings. We had a Greek salad that was fresh with crisp lettuce, pepperonecinis, kalamata olives, cucumbers, and slivered carrots. This would have been a five star review but for the desert. I couldn't believe that a small pizza and sub shop offered baklava for desert so I orded a double which were two pieces, unfortunately I was a little disappointed with it. The two pieces were pretty dry like it had been a few days old. Other than the desert we were very happy with our dinner and highly recommend the Village Pizza and will be returning again especially during football season cause they deliver! Thanks Village pizza for...

Ate here this is far one of the worat pizzia places i have ever eaten at they cant put a pizzia together correctly the manager was so unprofessional. Rude Should of comp us the order but sens he wanted to be greedy and disrespectful lost business so grose and. Nasty got 4 bad different typs of food here and all the owner said was mayby. We should let them know how wr want are food no this place nesd to lwarn how to make a pizzia corectly and not throw. a hole tons of cheese on it and make ir nasty not the first time but this is the last time i ever be in this so rude pizzia joint everyone ready this comment there a pizzia place in farmington that cheaper and way better then this place and they can make a excellent pizzia. Just go to farminton. Nh Decent prices to and way cheaper then village staff is so rude. they dont know customer services or have the skills. The kids in the back just mess around always if u like rude people and un cooked pizzia this...