KFC — Restaurant in Rochester

I ordered 2 simple meals. Upon arriving back home I noticed they messed up on both orders. So I tried calling the store 3 times to inform them my orders where messed up only for them not to answer either time. so when I returned to the store & informed them them of the mess up. Now I’m unsure if It was either a female employee or the manager I spoke with. But either way she argued with me about the mess up while having an attitude with me for telling her the order wasn’t right. So they ended up remaking one of the orders & fixed the other one. When I got back home & handed my wife her new order that was supposed to be made correctly with Mike’s honey hot. She informed me that it still wasn’t right & there was no honey hot sauce on the tenders. So now I’m not only disappointed that they still screwed my order up again but fought and argued with us like my wife didn’t know what she was talking about. After trying to explain to the female one the phone that it still wasn’t right. She refused to credit the meal and hung up on us. Now the sad part of it all is. It wasn’t just our order that was messed up while waiting there was a few other peoples orders that were messed up. Now if u can’t do ur job right & have to be unprofessional to the point of arguing with a customer who only eats chicken tenders with mikes honey hot & hanging up on us. Maybe u should find a job were u don’t have to deal with customers cuz my opinion she should be fired or find people that can follow a receipt & or hire people that knows how to put orders together & deal...

I don’t usually do bad reviews unless I’m totally dumbfounded, my experience just now definitely was interesting!

Not sure if the drive through girl was having a bad day, or if their policy refuses to serve sodas without ice but - I pulled through the drive though after ordering a $7 box & a soda with no ice. When I got my drink, there was ice - so I said “oh sorry I asked for no ice” & tried to hand my drink back for fixing. The window attendant said they can’t accept the drink back, so I said okay & put it in my cupholder - thinking about who at work I can pawn it on because I don’t like soda with ice right now. I’m pregnant & it’s just something I don’t like at the moment! I get my food & am waiting for my drink with no ice. The window attendant states she’s not giving me another drink because I have mine, I said “but I asked for no ice, I don’t want this drink it’s not how I ordered it” she said again “you have your drink. Now can you pull up so we can serve the other people behind you” all with a very condescending tone & smile to match! Not returning to this KFC. Not because of my soda with no ice but for the sheer & blatant disrespect & disregard for my simple order fix. To add, I would have gone inside to remedy the issue, but was on break & had to get back to work immediately. Sorry to the attendant for having a bad day or just a bad attitude. Neither are good for business...

So I ended up getting a mess up order from KFC Rochester, End up getting a eight piece combo bucket. Instead they gave me tenders I Called multiple times just to get through to the night shift which the night shift manager answers the phone with music blaring in the background with swearing as I have my kids in the car as we are on Bluetooth. I expressed that I would like to get a number to corporate. They said they don't have that number I asked for the general managers name they wouldn't give me that the gentleman that I spoke to said he was the night shift manager Jose extremely rude. And not at all helpful I told him about my order had the receipt and he told me to call back tomorrow to speak to the daytime manager. This is beyond unacceptable and beyond unprofessional as a customer, paying customer I deserve to have the right to know who the general manager is of a public restaurant, which should be public information if there is an complaint, Jose was beyond the worst experience I've ever had Any fast food Chain that I've ever been to, and because of that, I Will never give my business to this restaurant again, and I will be contacting corporate to let them know that this is the company that they're Franchise is not living up to the standard, that they should be and obligated to be...