Wendy's — Restaurant in Rochester

Our oven konked out suddenly last night, so fast food it is (unplanned!) for myself, husband, 2 grandchildren who live with us, and boyfriend of one granddaughter.

Let me just say... I hardly EVER give 5* reviews on fast food joints but this... was THE VERY BEST fast food meal I have ever had in my 67 years!!

In order, our experience was as follows:

The NEAT packaging of food and condiments in bags

The order was (this is a big +) 100% CORRECT!

The food was packaged perfectly and neat, with plenty of napkins (guess they recognized us!) and burgers (Singles with cheese) were ON the buns not falling off one side... you know what I mean!! Same goes for the lettuce etc... The ketchup was just the right amount... The fries... perfectly salted and just the exact amount of crispiness!! Hubby got the fries with cheese and bacon bits and I almost got a bit jealous as he ate with eyes closed and "mmm'd" his way through them before I could get a pic!!

TASTE... oh.my.goodness. I loved my single with fries SO MUCH it took me nearly an hour to deeeevour as slowly as possible because it was THAT GOOD!! Even the g'kids & Co. mentioned how good it was (they are bigger critics than I am!)

After a while, I said to hubs... well, that was SUCH an enjoyable meal... I really enjoyed everything... to which he replied... Oh no wait - he didn't reply... because he was fast asleep as is customary when he's got a content belly!!

This review is definitely for possible customers, but even more, I wanted to direct it to all the employees... GREAT JOB, and a big thank you too! Tell your Manager to READ...

I just recently went through the drive-through and I ordered a junior bacon cheeseburger biggie bag usually it’s about five dollars and some change and when I was done doing my order, the lady said my total is 8.68 , To me that didn’t sound correct, but I was in the drive-through so I pulled up to the so I pulled up to the window and I asked the person at the window if they can verify my order and again I restated that hey I ordered my junior bacon cheeseburger biggie bag and it said my total is 8.68 so I asked Is that correct at the window the woman at the window was really rude for one and two the woman argued with me about what I ordered . she said I ordered that eight dollar meal which I did not and I verified that to her, I didn’t order that. I ordered the junior bacon cheeseburger biggie bag and I just felt like I wasn’t being listened to . And I feel like if I need the order to be corrected I shouldn’t have to argue with the person at the window , you should do right by the customer and double check the order . They realized the order was messed up, which was great and I thought everything was fine. I paid for the correct amount which is five dollars and some change but as soon as I pulled up to my house the biggie bag was missing my chicken nuggets. I have my sandwich. I have my fries, but not my nuggets after I just paid. I probably should have doubled checked before I left, but still. I never had issues there before but this experience really put a bad taste...

If it wasn't for Chris the cook they would of gotten 5 stars. My wife has celiacs and the only thing she can get at any fast food establishment are Wendy's baked potatoes. She kindly ask for the potatoes prepared separately from the rest of the order. (So by that she wanted the cook to change their gloves) The gentleman started mouthing off saying everything has gluten in IT! When she came out to our car and told me what had happen I walked into the establishment then realizing no one was wearing a name tag. Then i did have a nice gentleman in a red shirt say he would be right with me. I said I only had a quick question. I ask which cook made a mockery of the gluten allergy and had total disregard for cross contamination. He instantly knew it was the cook named Chris. So Chris because of you I will never recommend this Wendy's to anyone and I will be making a formal complaint to the health inspector for blatant disregard of proper food handling! I will also be contact your regional VP...