Jack in the Box — Restaurant in Rock Hill

I went there last night the 2 employees on the shift were very nice Tee and TJ but the food when I got home was unacceptable. I ordered two of the box meals. One was the burger and one was the chicken sandwich. I ordered curly fries and two tacos for the size and my drinks. The only thing I can say was my drinks were good. The food was horrible. My chicken sandwich was hard like it had been sitting for hours on top of that with no tomatoes. My burger should’ve been a double but I received the single it also had no tomatoes. I asked for no ketchup, no mustard no onions it had ketchup on it. No onions the tacos were hard unbelievable. I mean like they have been sitting there just as long as the chicken I went back the next day, which is today To see if they could remake my food and the girl at the front register asked me what was wrong and I told her and then she went back to the bag. Greg asked me for my receipt keep in mind. I still got the food, went back to the back, came back there was like the manager was coming. when the manager came, she was so unprofessional had a attitude and on top of that head on the hair bonnet not the kind you wear at the restaurant the kind you wear at home barely wanted to hear what I had to say, and I had the food to return she told me she couldn’t give me my money back, but I said I’m not asking for my money back. I just want my food remain and she told me well. Most people bring the food back the same day keep in mind I came there at 12 o’clock at night. I wasn’t coming back again at 12 at night, so the manager gets on the phone I’m guessing with the GM or whoever she called and was explaining what happened but whole time making it seem like I was trying to get over when I have a bag of food that wasn’t a in the receipt Needless to say I end up just leaving the food and the money because I wasn’t Finna keep going back-and-forth for her when they didn’t even want to replace my food. I didn’t ask for the money back. I just asked the food to be replaced. That is the worst establishment and I will not recommend going there. If you do go there please go there in the daytime and go in the inside where Be right because if you leave there without checking your food and don’t come back to the next day with the food and the receipt, you’re just...

Went through the drive through ordered 5 combos. Get to the window and after a while the lady starts to hand my drinks, I asked for drink trays. She hands my two drinks in a tray then starts to hand me the other drinks. I asked for another tray and she hands me one still folded up and said I’m by myself and I would need to unfold it. I then said I’m missing a bottle water. She said I didn’t charge you for that. It was the drink with one of my five combos I replied. I pulled around and checked my food. I’m missing a fry and nuggets. So I go in. There was one car behind me and one customer inside. Not busy at all. I go to the counter and tell the lady what I’m missing and she said I didn’t charge you for that. I show her my receipt and said yes the top two are nugget meals. She was non to happy but had the cool make more nuggets and gave me my missing food. A company is only as good as the people representing it. In this case the lady has a bad attitude was combative and rude. I really don’t think she wanted to be there at all. Maybe she should get a job where she doesn’t have to deal with customers. Absolutely horrible! On top of that my sourdough sandwich’s bread was hard a rock like it had been left out for days. Couldn’t even eat it. Do not visit this...

I hate leaving low reviews, but unfortunately, this is warranted. I tried placing a mobile order for the first time—first mistake. The website directed me to the nearest location, which was this one on Heckle. Never been to this one. Don’t let the appearance fool you. When we pulled through the drive-thru, they told us our order wasn’t started yet. The website said it would be ready in 7-9 minutes, it took us over 10 to get there. So the employee told us to come inside. We were handed cups to the Coke machine that only had 4 drink options, everything else was sold out. We sat inside and waited OVER 30 MINUTES for our order. When the employee that greeted us noticed we were just standing around he finally asked if we needed something. Yeah, our order… In total was stuck waiting over 40 minutes for 2 fish sandwiches and sides. After we left, realized they forgot our fries! I’m very disappointed with our service and I will never return to this location and will probably never use the website/app again. No point in ordering ahead when they wait until you get there to cook it then hold your food hostage. The quality of...