Starbucks Coffee Company — Restaurant in Rockford

The service was never great at the Rockford, MI location but is getting significantly worse each time. Why SB hires these idiots is beyond me. They are supposed to represent the company in a good, healthy, and professional way. But not these bozo's can't talk/greet to start. Don't want to work but yet want a paycheck/tip. The drinks are so inconsistent and not just from one per to the next, it's different from the same person even with a specific sticker tag. I don't think they get the big picture. I don't need a $8 cup of coffee but if I want one, I want it the way I want it! Remember I pay your paycheck and if you hate your job so much then quit, we'll survive without you! Also quite tip, don't handle a dirty trash bag and then start making drinks without washing first. Apparently you were raised...

Wow they need to hire some friendlier staff that are courteous and respectful to their customers. Now I wish I wouldn't have tipped them after ordering my drink! As I'm standing off to the side waiting for them to call out my order to which they never did. Waiting several minutes, I wonder what was taking so long into my surprise my order was already sitting on the counter. They let me just stand there! they claimed that they called out my order but if that's the case they need to learn to speak up! And if the order doesn't get picked up and the customer is still standing there maybe you should get there attention a second time don't just enjoy the entertainment. I ain't...

I would definitely recommend this Starbucks. The employees were just joyous. I had got a Starbucks drink from another location and it was just awful. As soon as I walked in this Starbucks, the employee said well that doesn't look right and he remade it for me. He even added in some popping pearls free of charge. Just absolutely incredible. I did not catch this employee's name unfortunately. I would definitely recommend this Starbucks best employees I have encountered in...