Sushi Box — Restaurant in Rockwall

Sushi Box has been our go to sushi place a couple times a month for the past year at least, due to convenience and price. I do really like the 911 roll and order it every time along with 2 or 4 other rotating choices because they offer a volume discount when you purchase 2, 3, or 5 rolls.

While their rolls are always pretty fresh, they leave a lot to be desired. Most of the rolls in the "specials" category are basically just variations of each other with the same ingredients assembled in a different way. I know a lot of sushi restaurants do this, but Sushi Box really leans in to the practice and basically just utilizes spicy tuna, crabstick salad, and shrimp tempura over and over. It gets boring quickly.

Unfortunately, the portions and rolls have also been really inconsistent for a few months. Sometimes their rolls are portioned fine and other times they are TINY (as if they only filled them half way), and often they are messy and falling apart so it's hard to pick them up and eat the pieces as one cohesive unit, which kind of ruins the experience of a ordering a roll.

I spoke with the manager a few weeks ago back before posting a review - they deserve an opportunity to work on their consistency issues (and she did offer me a credit to make up for a particularly bad night when the rolls were SO tiny it was like we only got half our order), but we have been back at least three times and we are still really disappointed. So now I'm offering a warning to those who arrive to Sushi Box hungry: you may also leave hungry and could be worth opting for Sushi Go or Tokyo Hana nearby (rolls cost about $1-$4 more - but they are MUCH bigger, have more variety in fish and other ingredients, and are neatly rolled.

Hopefully they work out their issues and add some more variety to their menu. I do want to support local, smaller restaurants like this one, but they also have to be good to deserve...

I gave this place three tries hoping things would improve (there aren't a lot of great options in the area), but each time was disappointed. The sushi itself wasn't an issue, but the service here is HORRIFIC and the staff is completely apathetic. The first time, I called in my order, and upon arriving waited over 15 minutes longer than the quoted time for my food. They tried sending me off with the wrong order, but fortunately I checked the bag when I got to my car and noticed the issue. The second time, my husband picked up our takeout, and had the same experience - food wasn't ready until 15-20 minutes after the quoted time. Unfortunately, he didn't check the order, and made it home with two of our items and one that was unrecognizable. I called and spoke to a manager, and he offered to give us a credit for the amount of the item we were missing for a future order (not great, but we'll take it). He said just give them my name and number next time I come in.This past week I went in and attempted to utilize my credit, AND THEY CAN'T FIND IT. What's so frustrating is that it was $9, and they offered nothing to make it right, basically just said "here's your food, here's what you owe us." You would think that for $9, they would try to salvage a customer relationship, they clearly didn't give a flip. If I ever here that this place is under new ownership/management, I'd be open to giving it another try, but until then, they won't be getting any more of...

Was really craving some sushi so I found this place in Rockwall. When I got there I was handed a paper menu.... Not quite sure what I was supposed to do I just found a table and sat down. I looked through the menu and found what I wanted and waited for someone to come take my order but nobody came. I guess I was supposed to go to the counter to order? But nobody told me that so how was I supposed to know? They were three younger girls at the counter that kept looking at me sitting down, I felt like I was back in high school the way they were looking at me and then smiling at each other... My suspicions were confirmed when I started walking up to them and they said "she's coming"... That made me feel really uncomfortable and really disappointed in what was going on. After that I handed them the menu back thank them for their help and drove myself to Kaizen across the bridge. They had way better service. Will definitely be going there for sushi from here on out even though it's a little bit...