Arby's — Restaurant in Rocky Mount

Super disappointing! Let me start by saying I love Arbys food but I don't eat it that often because it's expensive. $9 for a sandwich, fries and a drink it's a little pricey, but I treat myself every now and then. I've also had issues with this location in the past, but it's the only one close by so I'm kind of stuck if I have an Arby's craving. So, I go in and order a half pound French dip, large fries, and a large half sweet half unsweet tea, $9 and change is the total! As I'm waiting for my food, the cashier says they're out of large cups and asks if a medium ois okay? No offer to reimburse me the extra that I paid for the large, not that I'm not concerned about that small amount; but it's a principle thing. I say that's fine and move on with my day. I get my food, head to the car and on the way home. Sure, I could have checked my order before I left but should I have to? I get home to find a French dip sandwich that has no dip. Yep, they left out the au jus. Dry roast beef sandwich for me, yay! Also my large fry is not a large fry but a small fry. Guess what? That half and half sweet unsweet tea is all sweet and tastes like sugar water. Not a happy camper considering the amount I paid for a meal for one person and didn't get anything I asked...

I’ve been going to this Arby's for years. The ole Arbys at the Shell! In good old Rocky Mount. People always speak negatively about this place, but I personally think they do a pretty good job!!I got a classic roast beef here recently, and it was great! The only issue was that the curly fries they gave me were burned. When I took the curly fries back, I asked the guy why they would serve them like that. The guy responded by saying he was truly ashamed of himself and said he couldn’t believe the fries were served burnt and that they should have been thrown away. He wasn’t wearing a name tag, so I can’t include his name, but that guy gave the most awesome customer service! He was fast and very apologetic. Gave me new fries in a flash! Before I left, he looked me in the eyes and told me again just how ashamed he felt that I was served burnt curly fries. He said he wouldn’t want that done to him or his family. I felt he was genuine. I hope that guy gets the raise...

A few days ago, my mother and I came here to grab a quick bite to eat because I had an important appointment to get to down the street from this location. We both were very dissatisfied with an employee currently working at this establishment. She was doing drive thru and she was impatient and impolite… not to mention when we got there to the window to pay for our food. They failed to give me my card back in decent time and by the time we got to my appointment we had to turn around to collect my card in which they failed to return to me in decent timing. I knew something was off and missing. Plus when we tasted the food. The curly fries tasted awful and soggy. The sliders we ordered was mashed together and not properly done right. We are definitely disappointed and wouldn’t even recommend anyone come to this establishment until they get it together. The only thing that was okay was our drink. That’s all!...