Dunkin' — Restaurant in Roseville

Numerous times I’ve witnessed one particular female manager be rude to customers and treat them with disregard, including myself.

On one particular incident, you could sense all the onlooking customers anxiety because of the managers treatment of a customer. It felt very toxic.

Often times in the very late afternoon, service is non existent as you can hear the employees chatting loudly in the back. I have literally called this particular store from my cell for counter service while standing at the store counter. They can’t hear you otherwise.

The donuts are good as always, however the sandwiches are very inconsistent. It depends on who is working that day.

Some of the employees are great at their job, in particular a couple of the teens.

This was a good store but I do not know what happened. I don’t visit Dunkins as much as I had in the past and it will probably be...

Zero -Star Review – Dunkin’ Roseville, MN

I had one of the worst customer experiences at the Dunkin’ in Roseville, MN. I paid for my order, but when something was missing, the employee at the drive-thru was extremely rude and dismissive instead of helping me. When I tried to explain the issue politely, I was treated as if I was lying. That is completely unacceptable.

I reached out to Dunkin’s corporate office, and although they apologized and offered a $5 gift card, no real action was taken regarding the disrespectful behavior of their staff. A simple gift card doesn’t fix a serious customer service problem.

This location clearly lacks proper management and training on how to treat paying customers with respect. I will not be returning to this Dunkin’ and hope others think twice before visiting until they make serious...

We were very excited when this D&D came to our town since there haven’t been any around in years. When this location first started up it was great, but recently it has gone into serious decline. It seems like every time I go, they mess something up... Sometimes it’s too much syrup when I only asked for half, others it’s getting French Vanilla when I asked for Hazelnut, other times it’s getting a HUGE amount of grinds at the bottom of my cup, ordering decaf coffee that’s been neglected and it’s warm instead of hot... the nail in the coffin for me was recently when I expressly asked for decaf and still got something that seems like it has speed in it. I’m done with this location until they up their game. After something like 5 strikes, they’re...