Burrito Factory — Restaurant in Roswell

I've been here before to get a burrito it wasn't that great, so we decided to give it another try. They messed up my plate. My husband is allergic to guacamole. They put guacamole on our to go order. I get home before I realized so I called to get it fixed. They hung up on me and didn't answer any further calls. I went and took the food back. They called me a liar and told me they never wanted to see me again. They also refused to fix their problem. Worst customer service ever. 0 stars for food and...

I hate to say it but I was not a fan. Came to Roswell from Artesia so I don't know what burrito places are around here. I ended up choosing this place because its the only burrito place I saw. The green chili on the steak burrito tasted more like gravy. Not even a little bit of a kick. I think my steak burrito was about $4.50 amd my son's bean burrito was about $3, no complaints from him though! Overall, I probably wouldn't come back. Nice lady at the...

Was told my plate that I paid $11 for would come with 3 enchiladas only came with 2. Entire plate was drenched in sauce came with about 2 bites of rice and 1 bite of beans and no salsa for my stale shelled taco. Very disappointed and will not be going back for anything else besides a burrito if even that cuz the burritos are decent but the last few visits have been very low...