Los Novillos — Restaurant in Roswell

It's been a long while since I've felt the need to leave a 1 star review but here it is. We visited at 2pm on a Saturday. One other table besides us. There are 4 servers at the desk on their phones and chatting. No big deal. A girl comes over and we order two unsweetened teas. Out come 2 sweet teas. No big deal. Mistakes happen. We let her know that my husband is diabetic and can't have sweet tea and she fixes the problem. Takes our order and asks if we want red or green sauce. A New Mexico tradition. I ask for "Christmas" and she has no idea what I mean. Again no big deal. Both red and green please. Our food comes out fairly quickly. It wasn't anything to write home about. But our glasses sat empty for a long while before she came over to check on us again. The 4 of them giggling and on their phones at the desk. She finally comes over when our plates are empty and we ask for a refill. She replys "unsweetened teas, right?" And we say right. She brings out two sweet teas again. When we told her, she looks at another server and says "you made the tea right? Are you sure it's unsweetened?" The other server says yes. So we didn't leave a tip. No applology or anything. So overall, the service is terrible and the food isn't worth it. There are many better options here in Roswell if you're craving Mexican food. Pick a...

Rather spicy, but overall average Mexican food experience.

Traveling from Texas we decided to stop in for some local Mexican food. This place was reasonably clean and nicer than your average Mexican restaurant. Decent parking. Easy to find.

Starting with the chips, they were stale, inedible. We informed our waitress of this and suggested she could remove them. She complied with no feedback. There is no queso here and the hot sauce is very spicy.

The entree's we ordered were of the enchilada and burrito variety. The portion was more than generous. I'm not sure how anybody could eat that in a single meal. The flavor was mostly overpowered by the hot spices that were in use. I have no problem with spicy food, but it needs to have some flavor and a good balance. This wasn't it.

It was edible, however. The rice and beans, merely decorative.

The staff was friendly if not exactly the most informed or communicative.

Overall, it was an OK experience. Probably wouldn't go there again unless there was word of improvement in the food. And some fresh chips...

Worst experience I have ever received! Service started out great, our waitress was polite and took our order promptly. Service quickly changed after that point. I had to approach the wait staff (4 teenagers standing behind the register giggling and playing with their phones) to request drink refills on two occasions. I have teenage girls so this behavior was somewhat expected and didn’t negatively impact us having a “nice” dinner at that point. Once receiving the first plate of our order, I patiently waited for my order to be brought out. After 20 minutes I had requested that someone check on my order. Our waitress went to the back and came back out to explain that the cook was cooking another table’s order first (table arrived 15-20 minutes after our arrival). I waited another 10 minutes before receiving and ultimately rejecting my order. At that point my partner had already eaten his meal and I was ready to leave. No apology was offered and waitresses seemed lackadaisical to the situation. Never again will we return to this...