Dunkin' — Restaurant in Rutland Township

Iv been coming to this Dunkin for a while now, almost every week or other. The service is decent and the employees are friendly! I really liked this Dunkin but their always out of something, the employees are kind and always make up for it though! But o.m.g the manager... Iv at least met or seen 4 of the mangers in the past and their and they are GREAT! But the new managers... At this point their just hiring anyone... Pretty sure their names are Meriam and Liza? Both look like they don't even want to come to work. Never once tried to make conversation or even smile. I have to walk in that Dunkin with 10 crystals up my @ss. They even scare me. Dude I'm eating my food in the lobby and all I hear one of their high pitched SCREAMS. I'm like yo... this chick nuts! Always giving her employees attitude its honestly so sad I feel so bad and I cant even say anything. I'm just trying to eat my damn croissant in peace man... Just this morning I was there and I heard one of them yelling at the employees again. Mind you these employees are the nicest! Every time I go there Iv never had a problem with them. I get it dude your a manager and you have to be on top of them but what gives you the right to just yell at everyone? This Dunkin is going to end up with no employees because of this manger. You guys hired her, and the Dunkin all of a sudden downgraded :/ it sucks the old managers were so cool. I...

Call me old fashioned but I prefer to do business in person. I wanted to buy a $100 gift card. So, I parked in back (less traffic, safer) but the back door was locked. So I walked around to the front door, having noticed a young lady employee in the store on the way, but the front door was locked as well. There was a door sign indicating the store was open till 8pm. So I assumed it was drive-up only at that time, maybe a safety measure for the young lady employee, not a bad idea. So I walk back around the building to my car, drove carefully (because of all the foot traffic between the gas pumps and convenience store) up to the drive-up. And I wait......I don't know how long, but a lot longer than I would expect given they had no other customers. So I deice to go somewhere else, I put my car in drive and as I'm about to pull away the employee finally asks if I can be helped. I said 'no thank you' and pulled away, noticing there were actually two employees inside, including a young man who seemed to be chatting with the young lady. So, in conclusion two suggestions:

1. If you're only open for drive up, put a sign in the door indicating so.
2. Have something that helps the employees know they have customers at the drive-up. This was at approximately 6:45pm, Friday, July...

This is our closest Dunkin so we were going here every weekend and my husband goes a lot during the week before work, since we moved to the area and never had a problem until recently. Me and my husband order the same thing every single time, caramel iced latte, light ice, extra caramel. We obviously pay the upcharge for extra caramel and that's fine but recently started getting half a cup of coffee because we ask for light ice. I am not at all exaggerating, this is what my husband was handed YESTERDAY MORNING. No sips taken out, nothing, he was handed a half empty cup and told "this is what you are paying for, you get what you are given" and they refused to give him the rest of his coffee. (Literally refused, the sliding glass door was closed in his face and they walked away). It costs the employees zero dollars to be kind and top off the rest with milk if that's all that the new machines gives you. But prices have gone up and now we're paying Starbucks prices for half a cup of coffee and crappy service? No thanks we'll be taking our business elsewhere. Do yourself a favor and go literally...