Jack in the Box — Restaurant in Sacramento

This Jack in the Box messes up every single time I ordered they either forget the curly fries and get me regular fries they forget my egg rolls or they forget my tacos not a big deal usually because I call and they put it in there little book for me to claim later which I never do but I called to let them know that mishaps. This last mishap it messed up my curly fries I called someone picked up the phone set the phone down and I listen to the laugh and have a good time for 30 minutes I was so irritated that my husband and I drove up there to the Jack-in-the-Box with them still on my phone that they had put me on hold and when I came up there to confront them about the unprofessionalism that disrespectful playing in the joking in the phone situation there was more of a laughter than anything and a shoulder shrug I ended up getting my money back I did yell at the manager and the other manager that came out and let them know that it was disrespectful and inappropriate for them to be playing around like that and for whoever picked up the phone and was playing on it should be dealt with. Also when we left the Jack in the Box and was heading on our way home they still had me on hold I didn't hang up the phone for another 30 minutes just to see how long it would take I got tired of being on the phone so I hung up they were playing laughing and having an amazing time nobody was doing work there was food all over the floor that the lobby was halfway clean if they spent more time doing their work and focusing on being a better company maybe they could get the...

My son and I who is eight were the only two people in the stores and the restaurant was not busy If we could give this store a 0 we absolutely would. My burger did not have all the ingredients on it and neither did the tacos and when I asked for it to be remade the two girls that were working on the front said if she could’ve just taken it and been happy. I Had no problem taking it and being happy with it which is why I asked for the sauce on the side but the manager offered to remake it. Also they were cussing at the front counter and talking about personal business in front of my son I told them that I had my eight year old son with me which didn’t seem to bother them. That’s besides the point I’ll let the pictures speak themselves. A Sidenote to the manager and Jack at the Jack-in-the-Box corporation I have a video of the girls full on cussing carrying away and on the counter unfortunately I cannot add that to Google. I’m not trying to be a “Karen” and I’m not one to complain I could’ve just eaten there ignored their rude comment and the dirty dining room and bathrooms And just never gone there again but the fact that I have to get this upset because their lack of respect for not only me and my son for obviously any customer due to their rude service and The fact that they were totally OK with allowing customers pay to sit and dine and use the restroom in those dirty conditions what is the...

I don't normally go during rush hours, dine in, or order in the restaurant. But I do go during late hours ( drive through). From my experience.. Antoinette. I think that's how she spellsher name, she's one of the drive through employee. She works night shift. My first expression when I first saw her.. I was like " omg she's going to be slow as heck!!! ". I was assuming already because she's a big tall person and i thought she's going to be slow as every body that works there.. most employees that works there, they take their time not knowing we're in a hurry to get to where we need to go. But wow!! She's quick.. like really quick. I love how she works.. she's really fast in taking orders.. packing my food, making sure I have all my orders, ask me if I need sauce with out me checking my bags to see if my sauce was given to me. I have to praise her on one specific thing. One time I did a drive through I was in a bad mood from work already and being hungry that makes it worse since the line was long.. I pulled up looking grumpy and moody and I know I acted rude lol.. she looked at me and smile and say " hi " your total is.. Her politeness changes my mood that night. She didn't mumbled under her breath, talked back, or rolled her eyes like other employees do. I wish other employees have a good customer service as her, as quick as her., and polite as her. I give her a 10+ for her...