Starbucks — Restaurant in Sacramento

I just had a ridiculous experience with your location on Norwood Avenue in Sacramento. And besides the expensive price paid for the visit (and continually getting more so) I will never again visit this particular store. I bought a trenta iced coffee drink and breakfast sandwich via the drive thru. After I finished eating and drinking in the parking lot I later came inside to use the restroom. I placed my by then empty drink cup in the recycle bin and asked for the code to the restroom. At first the employee was reluctant to give me the code. I stated that I had just thrown away my empty cup to prove that I was a paying customer and he said that I could have simply picked up an empty cup from outside just so I could use their bathroom. Mind you I was wearing my full work uniform and not a random homeless person off the street. I asked again for the code and it was finally given to me. After I was finished I asked for the manager on duty - at 2pm on 4/26/25 - and relayed my experience on what transpired. The manager stated that in the future the policy is that because I used the drive thru and left the store that if I later came inside it would be necessary to make a new purchase in order to use the restroom. I was made to feel like my business was not appreciated and it was an example of horrible...

Friday March 19th, 2021 I went thru drive thru, to get a coffee after a 10hr work day. Went to pay & couldnt reach atm machine. I said to girl, I cant reach the machine can you lift it for me. She said you can reach it & kept saying that. Outta frustration & I wanted to cry. I told her in a slightly louder, firmer tone of voice. Stressed voice, no, I seriously cant reach it. Im serious. Can you please lift it for me like other people have. She refused to lift it & help me. She kept saying you can reach it. I forced my left arm so badly that I tore a muscle in my arm. My srm still hirts as of Saturday the 20th. My car was close enough. And i was not lazy. She seriously would not help me. I called manager who put me on hold to get her side and of course she lies. Then manager makes it out as if my cat wasn't close enough. I come to that lication a lot & never have a problem. I will not be going there for awhile. The manager said she will talk to them about helping people pay, but I bet Im not the only one. I usually dont make an issu, but this was so awful i couldn't even drink that coffee. It reminded me of the bad experience & why my arm hurts really bad now. If I could rate this a zero, I...

This place close to my house so today I went in the morning I always got the same drink, and I know the most of the workers that were there they Hella, nice and friendly. They know exactly what I order and then today I went in there the second time I ordered the same thing I asked for a very light ice and extra milk and now I even told him that I am willing to pay I don’t mind and then the lady that works there. I never see her before first time. I think she’s new or something she was give me a hard time like she didn’t understand what I was trying to say, and then I asked for the manager and her manager, that which I never see you before either. And I explained to her that I wanna get the same drink but super light ice and an extra milk but she was complaining that oh we cannot do this anymore. We don’t do that anymore. I said OK well, I wanna get the same ring. I got the same thing all the time the same way I want it. Light ice extra milk But she was keep being like rude and disrespectful. Keep saying that no and then she ended up charging me eight dollars and and then my drinks still...