Dunkin' — Restaurant in Saint Marys

This used to be a fantastic place to get your coffee in the mornings and your extra breakfast. But about 2 months ago the service changed dramatically the people are rude they can't get the orders correct and normally I don't do reviews unless they're positive or really really bad. After many mistakes and questioning them I have paid for several mistakes because the people working there refuse to correct their own mistakes. But this morning was the Icebreaker I have been ordering through the app just so that they don't make mistakes well I was wrong I have been ordering an English muffin first I ordered it dark toasted cuz I like it crunchy and it was literally black charred then I started ordering lightly toasted and then it came out not toasted at all so when I went back around to ask them to please toast the muffin and if they could add butter they were so rude to me the lady literally said that this is exactly what I ordered and refused to toast the muffin I just couldn't believe it and she was yelling and screaming at me in the Drive-Thru and I said really this is the kind of service you're putting out are you kidding me and still I did not get my muffin toasted she gave it back to me and told me that I was her problem and so I refuse to eat it I don't know if she took it in there and did something to it but I'm not going to eat it would never eat there again I'm done 2 months of being rudely treated don't go there nightmare place I don't even know the manager's name and she told me I was her problem. WOW she really shouldn't be working...

I just stopped to this location for coffee and an avocado toast. I ordered an ice latte with one shot of mocha and an avocado toast and after a long wait and repeating my oder over and over to someone that had 0 customer service skills, dead attitude and rushing us to repeat everything over and over again I got a piece of cold bread avocado toast with bacon when I never asked for that, no napkins, 2 shots of mocha and a "coffee" that tastes nothing like coffee and more like water down chocolate milk. What's the point of asking about what I want repeatedly if they are still going to do what they want? Of better yet why call it a coffee if it has no coffee in...

I extremely unsatisfied with dunkin this last week, they’ve been out of rockstar everytime i’ve gone this week and i get a different drink and i got the same one each time but they messed it up BOTH TIMES!!!! and my boyfriends drink was also messed up? how hard is it to flipping make a drink, what’s the lore that goes on behind the window? do they even pay attention to what is being said? are they deaf? you’re freaking sponsored by rockstar how hard is it to get some. we went to dubios and they had our drink and they’ve never messed up our drinks before. do better. be better. saint mary’s already sucks enough, that drink at dunkin is what...