Daynight Donuts — Restaurant in Salem

Found this review and thought I would post it to your review page. Shame on you Day Nite Donuts. Shame on you. 7/9/2015 I was getting a snack and a gentleman in a wheelchair started to cough a little bit. Nothing overly exciting just sounded like something got stuck in his throat. He spit up a bit of whatever liquid he was drinking onto the table and himself. The woman who was with him asked for some napkins or a rag. The woman behind the counter (I believe her name is Marium) handed her a small stack of napkins and a paper towel. The lady proceeded to clean up what she could and then went into the restroom to get some more. All the while the owners wife (who was sitting at the table behind them with her kids who were yelling and running around) never offered any sort of assistance. She just sat there and glared at them. After the woman finished cleaning up the best she could, Marium went to the table with a small cup of bleach and just poured it onto the table and said "Other people have to eat here too you know!"side note. You can't tell me that the kids driving the toy cars all over the floors, walls and tables aren't putting just as much grossness on the tables as the disabled man spitting up. Can you tell me that kids don't go to the bathroom, come back without washing their hands, or that babies don't spit up on tables as well? That is why tables need to be sanitized after each guest leaves. The woman took the man out and tried very hard to take him down the wheelchair ramp (it fell twice and she had to lift the chair because the tables they have set up were so wide that his chair couldn't even fit past them to get to the ramp.)As she was trying to maneuver around the tables and the curb to get to the ramp, Marium comes out and said something to the effect of "Mike asked me to talk to you. He said that you being in here all of the time disrupts other customers so he has asked that you not come back unless it's just to get something to go. He asked me to talk to you before but you are in here so often and are such good customers, I couldn't do it." The woman got very upset and asked why Mike doesn't talk to them himself? Or why doesn't his wife who was sitting RIGHT THERE come and say something? There was some arguing going on and then the woman got the man into the car pretty quickly and left. She was visibly upset. I got into my car and followed her to talk to her. It was just a short drive to her home. I told her I had witnessed what had happened and asked her if she was okay. She told me that her husband has a disease that makes it so he doesn't have much control of his muscles. Something similar to Parkinsons. He has a very hard time swallowing and sometimes starts to choke. She told me that they have been going into that doughnut shop twice a day for nearly FIVE YEARS! Her husband loves the coffee, iced tea and the doughnut holes. After 5 years the owner has requested them to not come back because other customers MIGHT complain. She told me that just two nights before they had been in there and the toilet was so rusted that when her husband tried to get up, it tipped and dropped him to the floor! I thought about what I have seen when I have gone in. It is obviously not a "clean" place. The tables almost always look sticky, the bathrooms are disgusting, flies everywhere, kids running and screaming, and the women who work behind the counter are usually wearing flip flops. (Answer this Marion County health inspectors, HOW does this place have a score of 100 on your website?!) Shame on you Daynight Donuts. Shame one you. Loyal customers who come in and spend money twice a day, who are willing to overlook the absolute grossness of your establishment. From now on I will get my treats at Roths. You have lost not only them as customers but myself and my...

I can't begin to describe my experience yesterday here. I give this review with a heavy heart. This is not something I take lightly in the light of racial issues right now. Yesterday around 4 pm, I stopped in to get donuts for my family. When I walked in, I was immediately met with hostility. No, hi, how is your day, nothing? I was asked very harshly, "what do you want how many donuts do you want. ?" This was the second day in a row that I have seen this Caucasian female working there. The day before, when I went there, she had given me an attitude and huffed when I gave my order. However, on Sunday, someone else was working, and when she came out, her attitude changed. On Monday, she was alone. I was overwhelmed by the rudeness and didn't know how to respond other than trying to figure out what I wanted. Instead of putting a few donuts a time in a bag, she shoved two maple bars, two apple fritters, two glazed donuts, and two old fashion donuts into a single-serve paper bag. Now when I say pushed, she smashed them with purpose on purpose. As she was so rude and pushy with me, two Caucasian gentlemen were standing behind me. She was so polite to them. "I'll be right with you. Hi, how are you today". I went out to my car after I paid and noticed just how crushed the pastries were. Given she put the maple bars at the bottom of the bag. So I decided to go back in and say something. Only to be met with more hostility. When I told her and showed her my entire order was crushed, she reached for a maple bar with the same gloves she was handling money with. I calmly told her I felt like she was rude to me for no reason. Only to be told that "you are just being too sensitive, " she said some other colorful derogatory things I will not repeat. When I asked to talk to her manager, she told me to "get the hell out she has the right to refuse service to anybody she wants. Long story short did she come out and say any racial slander no.Do I feel I was treated very differently than the white customers standing behind me? Yes. I was just ordering donuts for my kids who were waiting in the car. I wasn't taking forever I was polite. I'm always gracious and polite to people who are on the other side of the counter. That's where I've worked most my life. To not say something about this is letting her treat someone else the way she treated me. That's wrong. Her actions , tone, and words we're so obviously blatant and purposeful I can not be quiet about. So I called my husband crying. Shaking because even though she didn't say it...I felt my race came in to play here. So my husband reached out to the owner and we never heard back. This is sad because I've loved this place and only had amazing experiences here. Till Sunday and Monday afternoon. This person is hands down the rudest meanest person I've ever encountered working somewhere. Even a apology wound not make what she did right. To be treated differently because I'm not white is wrong. Where is equity, where is a fair treatment where is even being treated like a human, let alone a customer? She also never replaced my donuts. After seeing her hygiene touching money not changing her gloves or washing her hands and grabbing food. Why would I want to eat the smashed donuts anyway? I will be sad about this...

I am writing this more as Feedback, I am one who believes that all feedback is good. I myself prefer the negative ones. This at least tells me what I am doing wrong. Otherwise I would never know and keep doing the same thing. I have been going to this place since I was a kid going to South Salem High School over the years it has changed hands. And last night. My granddaughter and I went there. and it is a regular thing with us. We go there at least once if not twice a week. We always but a dozen donuts. I drop some off and one of my daughters house one box goes to my granddaughters house who comes with me and i get two put into a bag. We like the boxes for my daughters. Since no one like flat donuts or frosting stuck to the bag. Me on the other hand. Doesn't matter. So we went there last night and did not recognize the gentleman behind the counter. Usually there are two different ladies that help us. We proceeded to tell him our order and how we normally get two small boxes and a bag. He then got really upset and said that he has to pay extra for the boxes and that he would be losing money. I explain that we have been doing this over the last few years. and he said that his other employees were losing him money and that he was the owner. At that point I felt like he didn't appreciate our business. I told him that we were regulars and spend our money there. We also post to our social media accounts telling all my friends and family when we go there and what we get. We take pictures of the display case. And I reminded him that It takes a business months to find a customer and seconds to lose one. He didn't care. he just wanted to win. So if they read this. Hopefully they will learn that customer who come in to spend there money should be appreciated and not look as how much am I losing by having to serve you, But if anyone has any suggestions of a good late night donut place....