Rose's Home Cookin' — Restaurant in Salem

I ordered two large chicken noodle soups for take out today which cost about $9.00 each. Once I arrived home, I noticed there was absolutely no chicken in either soup. I called and spoke to the owner and explained this to him. His response was just “I’m sorry”. He did not offer a credit or a replacement. Very bad customer service especially considering I paid $20 for two bowls of noodles. I will definitely not be going back.

RESPONSE TO OWNER:

I’m extremely disappointed by the owner’s unprofessional and untruthful response. At no point was I “looking for free stuff.” I was just expecting what I paid $20 for which was chicken in my chicken noodle soup. I expected reasonable quality, and upon sharing with the owner that I did receive it he didn’t even offer to make it right. I shared my honest experience in my review because as a consumer I don’t appreciate being taken advantage of. The accusation that I’m nasty, untruthful or trying to hurt a small business is completely baseless and frankly inappropriate.

If this is truly the first soup complaint in 8 years, then it should have been taken seriously—not dismissed with personal insults. Instead of addressing the issue, the owner chose to publicly attack a paying customer’s character. That says more about this business than any...

I cannot rave enough about Rose's!!

We were in town for work and only there M-F. I had researched some places to try out and these guys were on my list. So very glad we tried them the first day and discovered how awesome they are. We seriously went 3 times that week... the 3rd time being on our way out to the airport. Everything was so good! The bread is so soft, fresh, and tasty. I got the Italian two days and it was fantastic. Got the seafood sub once and it was really good. I was a bit sad because I had it on my list to try their in house roast beef sub but it was sold out before we got there. Next time! Bf got a meatball sub and a turkey with bacon. Both so delicious. The chowder is a must have as is their peanut butter cookies and the brownies.

Counting down the days until we can visit again and WILL definitely go back.

Also, the two gentleman running the place were fantastic. Super friendly service. Made you feel welcome and like family. Gentleman prepping the food would listen to you order so he could start on it immediately and would knock it out with fast service.

If a local and haven't been...GO! If a traveler looking for a place to eat...here is the place to put top...

We went in with very low expectations, but after our interactions with whom I think was the owner, and the taste of the food-- we left there huge fans. After traveling for two weeks, eating out every meal, we were desperate to find something that felt like home made food cooked with love, and Rose's Home Cookin' definitely delivered that! I got the taco salad, which was a large salad with homemade chili, some tortilla chips and sour cream. I appreciate that everyone makes chili in their own way, and I love to try it, but I've never loved anyone else's chili -- until this one! It was pleasantly sweet, totally different than what I'm used to and It felt like it had simmered for a few hours!

My other family members ordered a Chicken Caesar wrap and it also looked great -- they too loved it and said the portion was very big, with chicken that they actually cooked, not "grilled meat " in a bag, delivered ready to eat by a Sysco truck.

I wish I had a picture to share, but I don't. We really didn't expect to love it as much as we did. :) If you're in the area or on the fence, just call. Go in. Do it. You won't regret it. I promise. :)

If we're ever in the area again,...