Acu Bistro Bar — Restaurant in San Antonio

As many others have mentioned in the reviews, the food is phenomenal but our service tonight was flat out bad.

We had a few appetizers and the bread pudding, each was outstanding. Honestly some of the best food I’ve had in San Antonio. However, after making a reservation for later than we had hoped we arrived and did not get a table and had to sit at the bar. We were told we’d be notified when a table opened up but half an hour after sitting at the bar we had to remind them that we would like a table. About an hour after our reservation time we got to be seated. We had to order food at the bar because we heard the kitchen would be closing from another guest around us. Getting the attention of any staff here is shockingly hard. They closed the kitchen and forgot about multiple dishes we ordered, so we just didn’t get them. We flagged someone down to ask for drink refills and after 15 minutes we still didn’t get them. Then they messed up our check and charged us for things we didn’t order. I still don’t know who our waiter was. Maybe they were understaffed, but it felt as if the staff just didn’t want to be interacted with and were trying to avoid it.

I hope they fix this because the food is incredible and we’d love to go back and have a normal experience where the frustration doesn’t dampen the evening, which was over $150 for two with a...

My fiancée and I have visited this restaurant multiple times across various occasions, spending a good sum each time. The food is undeniably delicious, offering a unique and healthier dining option in the area, which we’ve always appreciated. While the prices feel a tad steep, the quality and distinctiveness of the dishes have kept us coming back. However, the consistently poor customer service has become impossible to overlook. From the moment you walk in, the atmosphere feels pretentious and unwelcoming, as if the staff would rather you weren’t there. The servers are often indifferent, dismissive, and unengaged. When we’ve asked for recommendations or basic requests, we’re met with apathy, and many seem uninterested. This lack of warmth and hospitality is deeply disappointing, especially given the amount we’ve spent here. Sadly, despite the excellent food, the off-putting service has made it difficult to justify returning. A restaurant with such potential shouldn’t leave loyal customers feeling unvalued. We hope they address these issues, but for now, we...

Food - 4.5, Service - 1

We've wanted to come here for quite a while, and the food did not let us down! We had the seafood paella, hummus, beets, and piquillo peppers - all were delicious.

However, our service really put such a damper on the entire experience. Our server barely greeted us, never asked if we'd like additional drinks, and we even had to flag him down more than once just to place our orders. He engaged with us as if he was doing us a favor. We asked for food recommendations since it was our first visit, and he offered nothing. Food was dropped at our table without a word or even a smile the entire evening.

Understandably, everyone can have a bad day, and maybe this was the case, but it really is unfortunate that an establishment serving such quality food would result in this type of disappointing experience overall due to poor,...