Burnhouse — Restaurant in San Antonio

First time visiting this place and it was really neat. If you're into the club scene it's a decent spot. I was visiting here because I am a chauffeur and my clients wanted to come party. Apparently, one of my clients knows the manager or owner and they were able to pardon the entry fee for me because I needed to use the restroom. After I my visit to the R.R. I stood outside by the front door and waited for my clients to come out. I obsereved one particular doorman was being aggressive with the patrons. Swearing at them and staring them down. Another doormen was really nice, but after a small political debate I guess he got offended and ended the conversation quickly. For an adult man I was blown away, but no big deal. I stood there a little longer still waiting for my party to come out. The first doorman I mentioned then came to me with a bad attitude and rudely prompted me to leave the area. He told me if I'm not buying anything then I need to go down the hall or wait at the bottom of the stairs.. The attitude he had was very unprofessional. I'm in a suit and waiting for my clients. What safety issue do I pose? Furthermore, Im a chauffeur. I cant drink when im working. This place seems to have potential, however, the door staff are rude and unprofessional. I get it. If youre a doorman/bouncer you must need to have some edge about you. But to act like that is just unacceptable. Coming from someone in the customer service industry, that is a poor attitude. I will not be coming here for my own...

Burnhouse staff is unbelievably rude!!!!! I waited in line, presented my ID to the bouncer, was told that my ID was not me, was asked to recite my birthday and address. I got both of them right of course because I was using my own ID! He proceeded to declare that I was a minor using a fake ID regardless, called security. I tried to explain what happen, that I did literally nothing wrong except stand in line and then present my ID! Was at this point told that I was drunk, which I was not! They put me in handcuffs, detained me for an hour! During which I was placed in the front seat of a random car with no police decal, still in handcuffs. The cops were called, they ran my ID. Found out that it was me all along. I was released. Proceeded to file a report with the Better Business Bureau. I received a phone call from the manager of Burnhouse, was told he was informed of my complaint and told to contact me. He was extremely rude! Instead of apologizing for his rude bouncer and for my unwarranted experience, he banned from going to Burnhouse again. I do not understand what makes him think I would ever want to return to an establishment with such unprofessional staff and management! I am currently continuing with an updated report to the Better Business Bureau. Take my advice and do...

My husband and I are from SA but live in California we came down to visit. we brought the whole line and the security guard with no ID scanner and no professional knowledge on ID checking nor a proper bouncer attire, the man confiscates my friends ID with out any prior questions off the ID or anything to clarify it is real.... we had to call the police & manager because he put the ID in his pocket and laughed in our faces and dismissed us to go home ... the officer asked my friend if she had a FACEBOOK to prove her age NOPE she only has Instagram with only 5 photos and nothing that says her age ... but for some reason her Instagram photos were enough to prove she was well over age. I told the manager they owe her an apology for our time and harassment and you know what he said " If your gunna act like that yall can leave" & Tried to stared me down, because they made a mistake and were embarrassed they were wrong and didnt want to apologies for there wrong doings we got dismissed. Not only did you miss out on out of state business but you also will be having bad word of mouth business sense everyone else who showed up with us lives in SA.

P.s with all thats going on in America my friend happen to be of African American descent & you couldn't apologies...