Cholula's — Restaurant in San Antonio

I decided to take my family out for dinner for my nephews birthday. The place was empty only our group of 12 and another table of 9 were there. I believe she was a new waitress due to service being slow. Food was warm not the best like last time. We didn't get rice due to not having any n wasn't given a discount. 2 of my family members didn't get tea when finally all the food was served n almost done eating asked the waitress about the tea. Why tea wasn't given since it came with the meal. Manager responsed because you didn't ask for it. She seemed to have a bad attitude since we have been there considering the place was empty you figure we would have had better service and making sure your customers were happy and making sure they had their tea and tortillas served properly. I thought I had found a new place to take my family boy was I wrong!! The food was warm not even freshly hot like fajitas should be sizzling hot! the tortillas were luke warm, drinks were watered down. Menudo had more fat in it then tripe n barley any pozole in it. Then we were charged for to go cups considering they were the ones who didn't bring us tea w our meal. They need to work on their customer service and learn how to speak English not everyone in the United States of America can understand Spanish especially when they are speaking it too fast for others to understand. I was very disappointed in the service and embarrassed that I took my family there after I told them the place was great. I guess their not good at cooking for a large group of people. Never coming...

I had to give it a zero star cuz it was the worse place I’ve ever been too!! First, if you go there you need to take a fly swatter, too many flys! Second I’m allergic to cheese and I didn’t see it till I took a bite of my food and had an allergic reaction and had to be taken to emergency room! I was very specific that I didn’t want any cheese on any of my food and still they put it on there! Thirdly, I not only asked them not to put cheese but I asked them instead of cheese enchiladas to make it beef enchiladas and NO CHEESE! Got a cheese enchiladas still! I told them not only in Spanish but in English as well! Four, a white lady comes into the restaurant and gets served chips and salsa and when we got there, we didn’t get any at all, it wasn’t till I mentioned it to the waitress why we didn’t get any! Is it cuz we aren’t white, then she brings it but told her why now it’s too late for that! Then when I went to go to pay, the manager rang it up and still charged me for all the mistakes they did and didn’t even apologize for anything at all! I also said I was going to leave a bad review and didn’t even care at all! And to make things worse it was my moms birthday, and thinking she would enjoy, she was disappointed herself! Will never go back to that place and I hope no one else does either! Horrible place and lousy service...

Cholulas is a good place to eat food is good but expensive Here is my Experience today: I ordered a large beef soup $8.99 A half and half tea will say no more that $3,00, and decided to ask for a little of onions, cilantro and chopped jalapenos. For my surprise when they brought the plates the plate with cilantro, onions a d jalapenos was if not bigger than the beef soup. I mentioned the waitress that it was more than the beef soup she just laughed. When I paid talked to the cashier witch is the owner and what I said is that the beef soup was smaller that the said of cilantro, onions and jalapenos and I wondered what was a small she said obviously smaller. I also mentioned that all cilantro, onion. And jalapenos was going to trash because I only had used about 1/4 of them she just said "Hay señor" and charged me $17.90. bottom line I spend $20.00 for a beerf soup.Therefore it is my last time I am visiting them hope they realize where they are failing and do better, because it is affecting the employees. In this case the top I left was $2.00 because was what I have in change from my 20.00 Hope in the future they can get better for their own benefit and...