Domino's Pizza — Restaurant in San Antonio

I love the pizza but this Dominos' location is horrible in terms of delivery time (it always takes between 1-2 hours) and service. The previous Dominos' location my block used to be assigned to always had my pizza ready within 30 minutes, at any time of the day. But since the new Dominos at McMullen appeared, my block is stuck with these guys; I'll be lucky if my pizza arrives in an hour. I already tried to call my old location but they told me the ones at McMullen is my assigned Dominos - ridiculous since the old location is actually closer to my area than the McMullen one. :/

The worst experience happened when I called to check on my order after waiting an hour. The person I spoke to confirmed my pizza was done and told me the delivery guy was set to visit my area soon. Cool. I was fine waiting a bit more for that yummy pizza. But then ANOTHER hour passed. I called the location again. I'm furious - the new person I talked to on the phone claimed they didn't know they were supposed to deliver my pizza (even though I confirmed that TWICE!). This was either a downright lie or terrible management on their part because the previous person I spoke on the phone had already confirmed the delivery guy was going to visit my area.

No effort was made to fix this screw-up. No apology. No coupon for the inconvenience. All I got was an excuse as to why my pizza hadn't arrived after 2 hours passed. This location needs better management, more staff to cut down on delivery times (it's obvious this location isn't running with a full deck), and better customer service for...

I have been a loyal Domino's customer for 40 years! Gone are the days of 30 minute delivery. I ordered online with an ETA of 60-70 mins. This location is always busy and under staffed, so I was sympathetic & accepted the long wait time. At 8:28, my Tracker said Patricia is Quality Checking your order. Yay, food will be here soon. At 9:16pm, and still no delivery, I called the store and was told, by a man, it would be another 30-40 mins. Again, sympathetic to their plight, I said ok thanks. 45 minutes later, still no delivery, so I called AGAIN. I spoke with Patricia, the Quality Check Patricia, and was told that our order was not even in the oven yet and delivery ETA was 3 HOURS! Really? No phone call to update my delivery ETA, no apology, no communication...I love Domino's, but not enough to wait 5 HOURS FOR A SANDWICH AND PIZZA. SADLY, I will delete their app and suspend ordering from this location. I am still a loyal Domino's customer, but will probably go to another location for pick up rather...

Placed an order last night at around 9 one pizza 1 only one ! Pizza 28.90 we waited and waited 30 minutes pass nothing more than 45 minutes pass nothing so I call the girl who answered sounded like she didn't feel like talking I ask her how much longer for our Pizza because its been more than 45 minutes. She says oh the driver should be going and if your Pizza is cold just return and we will make you a different one lol I say okay I'll wait for the driver to get here we my husband and myself sit outside thinking he should be pulling up no nothing 10 more minutes pass by I call she says thank you for calling domino's can I place you on hold before I could answer it goes to the voice machine she gets back on I tell her I want to cancel my order she responds with a laugh oh you want to cancel I say yes . We went and got tacos instead. Ps we live 7 minutes away from domino's 7 minutes walking and still they took that long .I wish I could of...