KFC — Restaurant in San Antonio

👎 I received a notification from KFC on September 9th (Colonel’s birthday) advertising 8 pieces of chicken for just $10. When I clicked on it, this Goliad Road location would not honor the promotion. After realizing it might be an app issue, I called in to ask for help and spoke to Rachel, who said she was a manager.

When I asked if she could assist, her response was dismissive — she repeatedly told me, “I don’t own the app,” as if that excused her from helping a paying customer. I asked if this was Kentucky Fried Chicken or Taco Bell, and she said it was KFC, but again insisted she couldn’t do anything. I know from working in restaurants that managers can override issues like this on their end, but Rachel made no effort to try. Instead, she told me to call back in 30 minutes to talk to the store manager. Then she abruptly hung up without a “thank you,” without an apology, and without even a proper goodbye.

This is exactly why KFC’s reputation keeps going downhill. The food is already overpriced compared to what it used to be, and now the customer service is just as disappointing. Rachel’s lack of professionalism wasted my time, left me frustrated, and gave me zero resolution.

What makes it worse is that it’s not fair to the other employees or the hard-working team members at this location. Just because Rachel showed no professionalism, character, or care, the entire store ends up with a one-star review. That’s the sad reality of poor management.

Anyways, on to...

The person taking orders thru the drive-thru let's you know with every word out of her mouth that she's miserable having to do her job and she's passing that feeling onto the customer. She was rude & dismissive but at least she took the order down correctly according to the receipt. The kitchen however, either can't read what was ordered or just decided to ignore it because the 2 breast upcharges were filled with 2 thighs. When you call back afterwards, no one answers the phone. There are plenty of other choices in the area, spend your money some else. The customer service makes you miserable to be there, act like they're doing you a favor just by talking to you, you won't get what you paid for, and won't have anyone answer when you call back to speak to a...

Wish I could give negative stars, I’ve been sitting in the drive-thru from about 10 mins without it even moving! When I call the manager and ask about the situation he says that they are working on a large order at the window, and when I reply “well you can’t ask the car to move forward while your staff works in the order so you can get other orders in?” He says “No I can’t, their order is halfway done” wth?!?! What kind of incompetence is going on in their management? I wouldn’t have even waited and put up with this but my daughter was wanting this. They have terrible customer service and are so slow. They definitely need to get a new manager and quicker staff. I’ve written this entire review and still have yet to place my order. Smh,...