Little Caesars Pizza — Restaurant in San Antonio

Definitely would not recommend this little Caesars location. I ordered through DoorDash but the new cashier had given the dasher the wrong order. I drove to the location to pick up my order and waited for them to remake the order. What surprised me first was the cashier asked for the wrong order back showing that she was about to try and reuse the order (I’ve been exposed to the food service and hospitality industry since I was born so I knew not to bring back an order that had both left the establishment and entered a residence no matter how clean my home is). While I was there I saw an interaction between another customer and the manager. The customer complained about the quality of the pizza (he ordered extra most bestest) and the lack of pepperoni, the manager told him that “the pictures are wrong” and that the way it was is how it’s supposed to be made despite the customer stating that he had ordered it 3 times before from this location and it wasn’t like this one. As you can see from the pictures the pizzas myself and the other customer were served are not the standard recipe for ExtraMostBestest pepperoni pizza. The manager seems to be the key point of failure in this establishment. When I arrived I noticed him standing around on his phone holding up the cutting board table. He failed his staff by not be proactive about their training letting the cashier make several critical mistakes, not showing the cooks the proper way to cut the pizzas or execute the recipes properly, and lastly leading by poor example showing the staff that it’s ok to give attitude and argue with customers.

Oh but at least he offered me a 20oz soda...

Food great, service not soo much. Went to pick up online order from the pickup kiosk thingy, put in code, nothing opened. Went to counter, was told someone picked up my food. Then was at like a "ok well i didnt so now what" kind of situation where the cashier basically just had a 'sorry, well have a nice day' kind of attitude until i asked for a manager. This "Manager" came up and i ask how they got my food without my code he said sometimes people steal food from the online orders kiosk. They reluctantly remade my order as i had to wait, when the order was made i asked for the name of the manager i spoke with as i saw this as an issue (they clearly did not) and wanted to address it later. At this point a different "manager " comes up and askes what the issue is. I ask how people get my food without my code, she said that they can push open the doors and take the food or they can hack your account and use your code. Soo she suggested to me i remake a new account as mine was likely hacked. I have a better suggestion, if you kno this happens, FIX YOUR SYSTEM!!! Instead of trying to make me feel like its my fault or gaslighting me asking "are you sure someone else didnt pick it up" and having an attitude as if its just my problem when my food is stolen from your front counter! Now to be fair to the last "manager" she did refund me and i do thank her for that but i really found this experience to be unprofessional and frankly unsafe financially, like is my card at risk now? Also who is hacking pizza apps??! Please get your...

Before I begin with my review, please know from your viewpoint that I do not like leaving negative reviews.

That being said , sorry to say this location is an absolute mess. I've been here quite a few few times and every time it's 15 to 20 minutes for a hot and ready whether it's early to mid day or night time. I get "sometimes" but every time? For a product that supposed to be already prepared for customers in a rush? The pizza is usually burnt and I don't even know how that's possible when they make us wait for a fresh one to be made after we order.

Today I ordered a pizza so burnt that I asked for another one and the next one was just the same if not more burnt. If I hadn't been rushing out of work to get my kids to karate I had returned it . I also saw a guest return two pizzas ,I'm not even 100% sure those pizza originally came from that location cause the guest pulled in after I had already been sitting waiting for my purchase for about five minutes. I somewhat assumed the pizza the guy gave me was the ones returned cause I didn't see them dispose of them right away. Just to make sure I asked the guy if they were the returned pizzas cause of how burnt they were but he looked confused I even asked the question.

Please get this location in shape with acceptable product. I apologize for the harsh critique but it's an honest one. We hope to be able to enjoy our local...