Starbucks — Restaurant in San Antonio

Worst experience EVER at a Starbucks. I get the same drink almost everyday. They wanted to charge me a dollar more for sugar-free vanilla. When I asked why it's more and that I get the same drink EVERY day. He said well I don't care about every other Starbucks, but that's how we do it at this Starbucks. My husband said, Son, you need to learn some customer service skills. He gave a thumbs up and laughed. The manager, Michael, wasn't available. Horrible representation of Starbucks service and even more horrible that his customer bse is the military population. You never know who is on the other side of that counter, especially on a base. When I asked the other employee what his name was, she told me she couldn't disclose that information and that he wasn't wearing a name tag. We ended up canceling our drink and will go to one of the other Starbucks that...

Worst Starbucks I’ve ever been too. I’m from Seattle, Washington so maybe my expectations are higher than most. My order is always messed up and made wrong. I get charged different prices every single time ranging from $4 - $8 dollars and my order NEVER changes... they always need help utilizing the POS system to ring in the orders. I love coffee and I’ve given this Starbucks so many chances but I just can’t anymore. On top of that when I say that my order was made wrong I just...

They do not follow Starbucks green/gold free refill policy. They do not honor star points, because they are actually run by Aafes. They also allow non Starbucks patrons to eat outside food without making a purchase all while taking up all the seating....very crowded on weekends, not a quiet place to sit...