Luna Grill Restaurant Support Center — Restaurant in San Diego

CUSTOMER BEWARE: HORRIBLE CUSTOMER SERVICE! This review is for the Palm Desert Location, which I have copied this review from... adding it here as I'm hoping someone will benefit from my experience and not waste their time, energy or money in that place (like I foolishly did).

First they didn't include all of the items in our pick-up order (we were ordering lunch for a lunch meeting). When we called they said they would replace it but when I arrived (after our meeting) they said someone else had picked it up! So either they lied or they're so careless they gave my food to somebody else!!

They were unapologetic and made me feel like I was there trying to get something for free! When in fact they had charged for the meal.

The manager Ann lied and said the person who picked it up was dressed like me, when I said we don't have uniforms she said the person was wearing a blazer like me, when I said nobody but me wears blazers in the office, she changed it to "I meant the name tag" and kept on that lie despite me telling them that nobody from the office could've picked it up as our meeting had just concluded and I was there because while everyone ate, all I had was the lonely side salad they sent.

Then the cashier (young guy) said he confirmed it was a young Hispanic lady (only person who fits the description got on the phone with me and confirmed she never picked it up). But neither offered any type of resolution to me paying over $10 for a side salad!! Neither apologized for their first mistake of not including the Pita in the order, or their incompetence in not making sure that the correct person picked up the food. Neither cared to provide any type of solution... what a great manager Ann showed to be (sarcasm).

Long story short, instead of trying to make amends they made me feel like I was trying to fool them for a d*mn chicken pita! I left angry but later called to ask for a number where I could complain, Ann put me on hold for 5 minutes and I had to call back again to finally get a number, which turned out to be a cell phone (what corporate office has a cell phone and not an office phone??)

Finally I Googled the Corporate office and will wait to see if this "family oriented" restaurant really cares about their customers. In the meantime they have lost not only my business but also that of all of my coworkers (and to think we were preparing to have a staff lunch catered from this place next week!!)...

I ordered by phone and was told when I arrived that I would have to wait behind the 10 people in front of me who were placing orders before I could pay for my food. I could see my order on the counter with my name on it, but was told twice I had to wait until everyone else was done ordering. What kind of sense does that make?!?! All they had to do was take my money? What is the purpose of ordering ahead if you can’t just come in and pay and leave ? Is this really a Luna Grill‘s policy ? I was not about to wait and pay for cold food. I was told as I was leaving by another patron that the same thing had happened to them. When I got home my husband also said he had the same thing happened to him. I agree withe is he other reviewer who said that there are plenty of other good Mediterranean restaurants around to put...

Ordered family meal for 4 person. We have been ordering the same since Covid, almost once a month. The portions in every meal is almost cut to half now! Originally the family meal would come in 2 large containers, they reduced the size of everything and started serving all food in 1 container. Today, ordered the same family meal for 4, The single container is only 1/2 full, the container for sauce is 1/2 full…, It’s time for someone to pay attention to what is...