Bonchon San Jose - Blossom Hill Rd — Restaurant in San Jose

Been to other locations and very much enjoyed the wings. Brought my wife here for the first time to have her try out this type of wing. What was supposed to be a nice quick run for some wings turned out to be a 1.5 hour ordeal. The restaurant was not very full, but staff continually moved around rushing like they were overwhelmed. Props for the work effort? It took us ~ 10-15 minutes to be seated We placed an order and water about 10 minutes after being seated Water was finally brought about 25 min after order being placed tableware was finally brought about 15 min after the water Asked about food a few times, especially after observing several other tables being given their food who had arrived after us Finally brought our food an hour after ordering. They had clearly forgotten our order and rushed it out. They neglected to bring any sides. Staff was very friendly, but clearly unorganized and no one was checking on us, we had to flag people down several times despite all of the above, no effort to apologize or provide any credit/comp hopefully there is never a fire and the front entrance blocked, or you will burn alive. The rear emergency exit was completely blocked (see picture).

Don't...

One major problem here is inconsistency of the food quality. It's been my go-to place for Korean-style fried chickens for many years. Over those years, I've seen their changes in their chicken size selections for wings (my family favorite) and their cut style changes especially for their strips (my personal favorite). I'm not saying that there was a problem in that. It's pretty normal that a restaurant try to change and improve. The inconsistency comes down to how much chickens are fried and how they are coated with the sauce. Sometimes they are in a perfect condition that deserves full five stars. However, in many other times, they are too much fried and so hard to chew. These days their strips are thinner than before and when it's too much fried, it's so hard with dry meat inside, more like a cracker or something. Another problem that I see is the sauce is not evenly mixed with the chickens so some parts are much saltier and vice versa. I believe their foods will be wonderful without a doubt if they can maintain a consistency...

Pretty horrible experience dinning out with my family. In addition to the disorganized wait list and letting a group come in and be seated, (I don't think they even look at the sign in paper or try to keep track of who comes in what order), the servers were mixing up food and bringing in the wrong food to several tables. I received my chicken katsu but not my medium order of drum sticks. After a bit of a wait I inquired about my drum sticks. The server Roslyn told me me they ran out and it would be 15min for another order. I pointed out that the table next to me got theirs and they were seated and ordered much later then us. Rosyln told me they were an order of wings. I could clearly see the kids next to me chomping down on drum sticks... probably was our order. We just paid for my Chicken Katsu and left. It's one thing to have disorganized wait list.Mixing up orders to the tables, it can happen. but to have a server lie...