KFC — Restaurant in San Jose

2 stars as the food came quickly, and the order wasn't screwed up.

-1 star as the 3 employees that I could see seemed to be in a state of near-hysteria, cackling, running here and there, spilling food on each other, laughing, wailing, and shrieking like banshees - while there was no line and nobody waiting to be served. They behaved as I would expect heavily caffeinated 12-year-olds to act. One of them asked a customer to make change for them. Another shared a side-splitting laugh with a co-worker when she dropped a container of mashed potatoes on her leg.

-1 star because the chicken tasted like it had been cooked at 6am and then sat under a heat lamp for 12 hours. The colonel would have shed a tear.

-1 star because KFC's recent commercials featuring my lecherous retired Floridian uncle as Colonel Sanders are the creepiest s**t...

I came here and ordered their 3 piece chicken meal combo. I asked for the one side to be cole slaw instead of mash/gravy but the cashier/manager said it comes w 2 sides. I thought that’s odd because normally they ask if I’d like an extra side w my meal for a dollar extra. Didn’t think further about it and just said ok but when I checked the receipt at home, it said extra side, $1.00 dollar. So the cashier basically lied and the combo price only came w one side and an extra one is $1.00 more. What if I didn’t want the extra side? Pretty shady. If the price says $6.99 and it really only comes w 1 side, yet she lies and says that it comes w 2 sides for the combo price and secretly charges me an extra $1.00 for it and doesn’t tell the me, that is deception and is really against the law. If she does this again, I may just sue and...

It's a KFC, so expectations already aren't that high. But they've implemented some pseudo-drive-through thing (they don't have an actual drive-through) where you order in the parking lot and then drive around to the front to wait for the food to come out. Good idea during the pandemic, but all the customers were completely confused about where they should go after ordering and when their food would come out. One by one they got out of their cars and went into the restaurant to pick up their food and complain about the process, defeating the purpose of the system in the first place. We'd decided to go in to place our order to begin with, so only witnessed this chaos from the sidelines. Staff was harried and oblivious to...