Panda Express — Restaurant in San Marcos

Good afternoon! Facility is clean, but there was (understandably) a bit of a wait. There was a large order in front of me. The manager Maricela made eye contact with me a few times as I walked in and waited (I was next in line), but gave no other acknowledgment. No “welcome in” or “we’ll be right with you”. She wasn’t making conversation with the customer whose order she was making either. It was just awkward silence for a few minutes until she was ready to take my order. On the other hand, Cecilia who was working the register was very polite and enthusiastic, greeted me and quickly rang up my order as I got to the register. I work in customer service, and greetings are a HUGE part of setting the atmosphere for customers. Please remind Maricela of this, as it can change the whole experience of a visit.

Side note, your location off of San Marcos Blvd is absolutely WONDERFUL (which is where I usually go)! Customers are always greeted with a bright smile by ALL staff along with “we will be right with you” and “thank you for your patience” when it’s...

WAS going to this one for years. I even knew alot of people who use to work there. In the last few years they stopped having food ready. And developed MAJOR attitude problems EVERY single time you go in it's all empty trays where you have to wait for your food to be made. The staff ALWAYS have serious attitude problems. Almost like your inconveniencing them. I understand they're the lowest profitable branch. But I'm pretty sure it's because of the horrible treatment to the customers and the empty trays that you have to wait 20 minutes for your food while you get attitude for asking for what's not ready. Not to mention if you ask for any sauce they practically throw it at you and if you ask for even more then you get eye rolls and they will literally throw it at you at that point. It's because of the horrible treatment and the bad service this is the least lucrative branch. I highly suggest making a trip down the road to any other Panda where you're treated much better and...

Shout out to Julian and Christian! I haven't been out in society for months after a bad car accident. Today was my first day heading into town on my own with my son. He wanted to go to panda. Even with my slow speech and trouble with the app download from my brain injury, they never rushed me or made me feel like a bother. We got a ton of food to take home and they were incredible about communicating the wait, separation of bags for those who needed it for lunch the next day, and honestly? They were just genuinely friendly, happy guys. It made my day being able to interact with people again. I was so nervous about how it would go and they (despite not knowing anything about my first day out or brain injury) treated me with such kindness. I really appreciate them and hope Panda...