Subway — Restaurant in San Marcos

The servers are excellent, but the new kiosk system is NOT good for them or the customer. Ordering via the kiosk is time consuming and a nuisance for the customer. Subway corporate seems to not realize that ordering and watching your sandwich being built to your specifications WAS one of the big selling points of Subway. Not any more. The second negative is that I have ordered via the kiosk twice and both times, my sandwich has come out wrong. The first time, they used the wrong bread and added too much sauce despite me using the kiosk to indicate less. THe second time, they added mayo to my sandwich despite me NOT selecting mayo.These are things that can be caught and fixed if one can build the sandwich one on one with the staff instead of going through the kiosk. I am done with Subway. I might as well go to a better place like board and brew and get gourmet sandwiches if this is what...

I just ordered lunch for 3 while waiting at the hospital across the street and had a terrible experience. Not only was it very expensive $53.00 for 3 subs drinks and chips but when I asked to change my order to bottled drinks because it was hard to carry in a cheap paper bag they told me my order could not be changed.i offered to pay the difference because it was so hard to carry drinks in a cheap drinks carrier that felt like was going to break and I was told they were not able to change my order because it was mobile . Why can’t I change an order????? Then my club sub was horrible not like a club sandwich at all. This is why restaurants are closing their doors , terrible service , terrible products , and expensive. Never going to subway...

THIS REVIEW IS FOR MANAGEMENT!!! The management is absolutely neglectful to their employees. My fiance and I went to this subway for a bite at 8pm after a long day and there was only one worker there. We had no problem with being patient because of how much he was scrambling apologetically because he was there alone ON HIS SIXTH DAY WORKING THERE EVER!! This location is “24 hours” and rush hour is usually very late in the day and the kiosks don’t help because they create more of a rush. SHOUTOUT EDDY WHO WAS ALONE AND HOLDING IT DOWN!! You made our sandwiches perfect and our day better!! No worker should EVER have to work alone even after asking for management to come and help them. Stay up Eddy and enjoy your well...