Rainbow Pizza — Restaurant in San Mateo

After we reading the good reviews, a group of us decided to try it on the way home from Santa Cruz. The place is fine enough, kitschy decorations etx but good for a Greek pizza place. The menu was very large (both with items and physically- it must weight 10 pounds!). However I must be honest when I say our server was perhaps one of the worst I've ever had in my life. Upon leaving, I actually apologized to my colleagues for recommending this place from yelp. I'm not sure what the problem with our waiter was, but from the minute we arrived he had a seriously bad attitude. We were all very polite, asked a couple of short questions about the menu. We ordered a pitcher of beer, and one friends had to run to the car to get her ID (we are all in mid 30's, but no problem. When she returned with her ID, the waiter met her at the door and very condescendingly told her "I'll check it at the door". When she took a second to fish it out of her purse, he actually said "are you kidding me?!?" Ass. Basically his attitude when downhill from there. When we tried to order another round of drinks, he intentionally brought us the wrong things. He came by to pick up the check with her credit card, then returned a minute later and asked us and all seriousness if anyone had been by to get the check yet. This leads me to believe that either he was incredibly stoned or very incompetent. I really want to like this pizza place because it's a sweet looking family owned restaurant. It actually says on the menu their purpose is for customer satisfaction, and not for satisfaction of the employees. It seems sad to me that they would employ someone so ridiculous. We actually were wondering if we were on hidden camera. I suppose I would recommend going here if you want to truly incompetent experience.

Despite the terrible service we still tipped over 20% on the total bill. The waiter absolutely didn't deserve it, but I hope you sure the tip with the busboy and the other waiters...

The worse pizza and customer service I ever had in my life. I came about 3:30 pm in the afternoon to get some some great Pizza and customer service. It's advertised as a "Greek" restaurant but there was "not one" Greek worker. "All" the workers were south of the border cheap labor, and I was rudely greeted by an elderly hispanic female that was extremely rude. She ignored me the whole time and would not come to my table to see how I was doing. I went to counter to get a refill on my drink and saw one of their cooks playing with his cell phone by the food. The elderly female yelled at me and who claimed to be the "manager" bossed me around and argued with me in regards to what pizza to order. I told her I didn't want my pizza with thick crust and she argued with me on that. I ended up paying $50.00 for a horrible pizza with thick crust. Luckily I got her to give me a refund. She gave me dirty looks and was the worst, most unprofessional employee I have ever experienced. I spoke with the owner and he seemed like a Nice man when he finally came and told me she had been with them for 19 years. That's 19 years too long. I heard good things about this place and was very shocked and disappointed with the rude customer service from that female. The place was not very clean either. The workers there are not professional. After she gave me the refund, she grabbed and yanked the Pizza from me. Very low class. I was going to throw it away anyway. If she would have been professional, respectful and nice to me, I wouldn't have asked for a refund. The owner should fire her and get few good employee that know what they're doing rather a bunch that don't care or respect customers. Service is NOT friendly...

Holy moly! I've been eating here for years. I just came to pick up an order and was standing at the register. A huge cockroach came scrambling across the counter. The cashier (female) smashed the cockroach with her bare hand and swished it off the counter as fast as she could. What the heck! I mentioned that was disgusting to smash a cockroach on the counter and she asked me if I was sure it was a cockroach. What? Yes! She smashed it. When she discovered I was going to post this "bug" incident online she said, "If you do that don't come back." I won't now, but others should consider the "possible" cockroach looking bugs running around here. The worst part? She continued with the transaction and the handling of food! I never saw her leave to wash her hands. She did say that they have someone come in to spray for bugs. Apparently that person needs a bigger sprayer?

For years this has been one of my favorite places to periodically visit. Not anymore. Reacting without hesitation in killing a large bug right in front of a customer and being completly nonchalant immediately afterwards speaks volumns in and of itself.

Sorry Rainbow Pizza but that whole experience was shocking and I can't in good conscience ever stop in to order...