Dunkin' — Restaurant in Sandy Springs

Im honestly impressed someone figured out how to screw up selling donuts.

I walked in expecting to be able to order a dozen and be out in five minutes like literally any Dunkin. Was rudely and abruptly told that I had to order online even though I was standing right there. Went to download the app, order, register my CC, etc. and waited. I didn’t receive any notification, and of course wasn’t alerted by the staff that my order was ready.

So finally I walked over to the counter where the takeout orders were being placed and saw a box fairly far away from reachable distance. The staff were laughing and carrying on and I asked for their attention. I was standing right at the counter saying “excuse me” and no one paid me any mind. I literally had to reach over the counter to get my box that was right in front of an employee, and I’m pretty certain the staff were none the wiser.

If you’re going to eliminate the human component of a business and have cold, inhuman interactions with people just stuffing boxes with donuts and letting customers take care of the rest, just do it. Have computers and robots serving the food. Why hire people that dont want to work there anyway?

I appreciate a company trying to innovate, but this is a model trying to be the future that I hope will soon become the past. Inconvenience for the sake of...

Dear Management, I am writing to report a serious hygiene and food safety violation observed at your establishment on 12/12024.

Incident Details Location: Dunkin Donuts (connected to Jimmy Johns) An employee Sneezed directly into her hand Wiped her nose multiple times

Audible respiratory discharge was evident Health and Safety Implications This incident represents a significant breach of basic food handling standards and poses potential health risks to customers. The lack of proper hygiene practices is deeply concerning and goes against standard food service protocols. Request for Action I respectfully request a thorough investigation of this incident and confirmation of corrective measures to prevent future...

I work in the building across the way. I decided to order breakfast today and as I was ordering one of the employee sneezed in her hands twice and continued fixing the food. She didn't stop to take the gloves off to dispose or wash her hands. She continued preparing food. Reported her to another employee behind the counter and she still did not leave. Unprofessional and disgusting, I lost my appetite and...