Dunkin' — Restaurant in Sanford

I had a very uncomfortable and unpleasant conversation with a gorgeous woman at the window. We tried to explain so had a mobile order at the intercom but she would not respond, she kept saying “i can’t hear you, turn back around” So I thought that meant pull up front, because I already did a mobile order, you can’t hear me but my food is already paid for. so we went to the window and the woman was very beautiful, and seemed demure but unfortunately I think she had a bad day because she was really rude. Everyone was telling me I had to turn back around but my food and drink were next to her, I saw my name, she knew it was my order and would not give me the goods I paid for. I understand if I tried to order at the window I can’t, but they want me to loop around to say “mobile order for kat” when I already did 3-6 times and they were giggling saying the intercom isn’t working. The woman was heavier set both archetype, bangs black hair piercings glasses all of that.I didn’t get a name. She was beautiful but unfortunately her attitude and hospitality was not. I worked in fast food corporate and management for a while so I understand why they’d say that. But it seemed to be a game for them. Which makes no sense since I know these stores...

Great service but the selection is sometimes lacking because it's a smaller building. ** I'm updating this because I originally reviewed it 3 years ago!! In those 3 years I've seen such massive improvements here, including the selection offered but more importantly the customer service is outstanding. The area has several Dunkins but this is the one I go to every time. Today is my birthday and I stopped here for my annual free birthday coffee. Well, I mentioned it was my birthday and the two people working not only made my night by being so kind they also gave me free donuts! They were preparing to close so for them, it was nothing but to me it really made the great day I've had even better. I always look forward to stopping here, it's small things like this that make them stand out above...

So appreciated this staff in Springvale on 12/15- made my weekend. I'm used to getting old, sometimes burnt coffee when I order my cold brew instead of the staff being honest & saying they are out - allowing me make the decision for the often bitter regular ice coffee if I choose (less $). I drink it black- I know if it's not cold brew. I've never gone back to complain at other franchises, just usually dump it with such disappointment. Being a weekend on call hospice nurse w/no sleep for 40 hours & embarking on an hour long commute for a pt visit, that simple cup of coffee can have quite an impact. Thank you 12/15 evening staff for your good customer...