El Pico De Gallo Grill — Restaurant in Santa Ana

Did not go well at all! Went there trying to do something different but it back fired on us. Soda fountain machine has been broken for couple of days according to cashier/waitress. The owner knows but hasn't fixed it. So we were going to be charged full price for a combo but our choices were only aguas frescas according to one waitress but another waitress had told us we could that or a jarrito. So they contradicted themselves. Then when I was told we were going to be charged full price for the combo and then charged full price for a jarrito that didn't not make sense at all because how is that the customer's fault that the owner is so negligent and not take care of the restaurant's repairs?! Oh but ordered his staff to charge full price for an incomplete combo + full price on the beverage of the customer's choice. To me that sounds like robbing the patrons instead of accommodating for the inconvenience!! Does he/she not know how hot it's been out there?? I feel bad for the employees they are only following orders but they could've stood up for the customer's right as well and offered us the jarrito in lieu of the fountain drink, which again is not the our fault that machine hasn't been working for a few days now (according to the...

You have to stand in line and order like at fast food place. Sucks when there are two large groups before you who can't decide what to order. Standing in line for 15+ minutes before you can order food and sit down isn't a nice way to start a meal. I ordered the Chili Verde and it was only ok. Only about five pieces of pork in it and they were dry. Didn't taste like green chili or tomatillos either. And not sure why everyone comments on the service. You stand in line and order like fast food, they give you a number to put on your table. Then they drop off the food when it is ready and you never see anyone again. There were a few empty tables with dirty dishes just waiting for someone to pick up when we arrived. So even though there were only maybe 5 groups there, seating was limited because no one was clearing tables after people left. Will not be...

I called to place a phone order and specifically told the employee what I wanted in my burrito. I order 1 wet burrito and 2 tacos and the total came to $25 for those 3 things. When I called back to ask about the price she broke down the price but the total was still off by $5. When i went and picked up the food they charged me a totally different total. When I checked my burrito it had beans. I was specific on what I wanted in the burrito because I cannot eat pork. When I called with this problem the person who answered was very rude. She said I would have to pay for a new burrito although the mistake was on their end because again I specifically told them what I wanted in the burrito. I went and returned the burrito and the employee who was there rudley said she would not return the money or give me...