Tlaxcala Bakery Panaderia — Restaurant in Santa Ana

Horrible customer service. I just had a a bad experience today. Employee was being so rude and she was blaming me for it because according to her i was being rude first which is not true. I do admit I was being rude but because the way she was talking to me which was rude She was only saying that because there was a customer there at bakery. I asked her to put bread called conchas in seperate bags because they were gonna get smashed since they we're still warm and she said in a rude way why didn't you to tell me before I put all of it in same bag and I told her I forgot. But it's common sense she should know better specially if she works at a bakery. Sure enough I checked it and they did get smashed so I returned it and she said now what do you want. I just ask to get a refund. She kept arguing with me which it looks bad on her as an employee. She never apologized to me. Don't recommend...

On Tuesday the 10th I went to the bakery and in the line in front of me were two elderly people and Mrs. Roberta who works at this bakery, the cashier was serving the Mall, a rude person asked her for some rolls and she started throwing them. the bag when it was my turn. The person who served me was also doing the same thing. I told him you have to be nicer to people. I don't mind. You have to have a little more cordiality. If you have to serve here, she told me, I don't care. You care because it's not your business, the poor owners don't know how many people they're going to lose because it's my first time here but it's also my last and she told me well, I don't care, those were Mrs. Roberta's answers, well, that's what she said. . I called but I will never return and also her floor was very dirty and the men who were inside, the bakers, did not have gloves or hair nets,...

Horrible customer service! I was looking for a bakery to make a tres leches cake for a friend for his birthday, he just recently lost his best friend who every year made him a tres leches cake for his birthday. This had high ratings on yelp and google, I wanted to order for friend, I also called a friend of mine who lives in. Santa Ana and told this bakery is amazing! I called and the lady who answered the phone spoke Spanish, I asked her if someone there spoke English and her response was a heavy sigh and said “NO!” And then hung up on me. I called back in hopes of getting someone else, another lady answers the phone, speaking in Spanish and I asked if there was someone there who spoke English and I got the same cold response “NO!” And then hung up on! This not away to...