Wendy's — Restaurant in Santee

I visited the Santee location today with my co-worker. I want to start off by saying that Astrid who took our order was extremely nice and helpful and the rest of this review has NOTHING to do about her. After ordering our food, we decided to take it back to work instead of dining in. FIRST MISTAKE! When we got back to the office, I pulled my meal out of the bag in hopes to enjoy a delicious chicken sandwich, only to find a hamburger in the bag. Oops.. the restaurant made a mistake. No biggie, I will call them and let them know before heading back over. That's where my entire experience went SOUTH! I called and spoke with Dora, who claimed to be the restaurant manager. I let her know that I just went to eat my food and instead of a chicken sandwich, there was a hamburger in the bag. Dora argued with me stating she was the one that bagged the food, she remembers our conversation, and 100% knows she put a hamburger in the bag, chicken sandwich on top of that, french fries and chicken nuggets of top of that. I told her that didn't make sense because I did not order a hamburger at all, so why would she put a hamburger in the bag. She said the chicken sandwich is in the bag and you just need to look for it. She then said I must have mixed my bag up with my coworkers. Funny, she also ordered a chicken sandwich, so again, this does not explain the HAMBURGER in the bag. I told her I would bring her the hamburger for her to see. She said, what do you want? A chicken sandwich? I'll make you another one. At this time, I was so frustrated with the experience that my coworker took the phone and asked to speak to a manager. This is when she disclosed she was the manager. We told her she was being extremely disrespectful and should not treat customers like this. She told us we need to check the bag because she is positive she put a chicken sandwich in the bag. She told her we would be back in and she responded with I'll check my cameras and you check your bag because it's in there. Upon returning to the restaurant, we waited in line to be helped. Once we were next in line, the employee asked us if we were there for our chicken sandwich. We said yes and she handed us a bag. We asked to speak to the manager. When the manager came to the counter, she said yes? I asked her for her district managers name and phone number and she said it's on the receipt. I asked her to write it down for me and she said no, she is not allowed to give that information out. We asked to see the camera footage and she laughed and said no. I then showed her the hamburger and said I just would like you to see that this is not a chicken sandwich and is a hamburger. She was still convinced that she gave me the chicken sandwich. She started going through all the bags and pulled out the one that the employee just handed me and said ITS RIGHT HERE! I said that is the one she JUST handed to me. She said we'll it was here. I said do you really think I just went a made a hamburger to get a free chicken sandwich? She said I'll just give you another one and yelled to her staff, and puts some fries in there! I then showed her the receipt she gave me and said, where is the information for the district manager because nothing is on this receipt. She flipped the receipt over twice and then just put it to the side and pulled out another receipt from the printer and handed it to me and said AND MY NAME IS DORA OSUNA. THAT'S O-S-U-N-A and walked away. Worst experience ever. I will never be back to...

Let me tell you a story. Imagine you are planning on going on a hike with some friends. They say "oh it's going to be hard, are you sure you can do this, blah blah blah". You brush off their warnings and tag along hoping for some nice views and a connection with nature to ease some stress. It turns out to be 12 miles of just hell with up down up down up down up down. Now let's say that you survived this test of your will, determination, stamina, and spiritual fortitude, and you want to eat somewhere. For some godforsaken reason your friends choose to go to Wendy's. Whatever, you don't care, after six hours of hiking you'd eat the bark off a tree. You walk in, and immediately the ordering goes amiss. You order a combo meal, and the sign offers a cookie for 99 cents with a combo meal. You're charged the full $1.40 for the cookie, but whatever, the cashier seemed new, you're not gonna make a scene over 40 cents. Then after y'all get your food, y'all walk back to your cars to eat. You eat your burger and fries, which are about as alright as expected, but again at this point you could have eaten the spare tire in the trunk and you wouldn't have complained. Then you go to reach for your cookie. Shock. Horror. Dismay. Acceptance. It's not there. You paid the extra 40 cents and it's not there. You consider walking back in, but at this point your legs were already turned to jello, blended, dehydrated, and turned into jello again. There was no shot you were getting out of that car again to walk back in for your cookie. You sigh in defeat and just accept that cookie was not meant to be, but the vitriol burns so strongly in you that you vow to write a review no one will care about in an overly dramatic fashion once you get home.

I do not blame Wendy's for this, but to top this all off, a homeless woman walked by our car, made eye contact with us, said hello, and proceeded to pull down her pants and pee in the bushes in the...

Half way through eating my breakfast sandwich today 10/9 @ 9:45/10:20 am , and this piece of plastic was in my sandwich! We headed back to the location to show them and something told me to check the other 2 sandwiches we purchased and behold another little piece of the same white plastic ! We took it back to show the Mexican ladies working the morning shift and the one working the drive thru claiming to be a manager she immediately had the audacity to say we don’t have anything like this back here trying to insinuate I put the plastic there my self ! After arguing with her she finally gave me my money back but this has completely thrown me off from fast food I’ll never eat Wendy’s again and I don’t recommend this location at all its disgusting! And they won’t take accountability crazy behavior if you’re supposed to be a manager ! Have a talk with the people cooking back there because this is unacceptable! I’ve never had to write a review as such before but I am just completely disgusted by the fact she insinuated I put that there myself I come to Wendy’s specifically for breakfast only because I love there breakfast so there’s no way in hell I would do all this just to get money back . I know people have done crazier things I’ve worked in the food industry myself so I get it but that was extremely unprofessional! Take accountability and that’s all you don’t argue with customers . Me or Anyone else who had come through the drive thru could’ve choked ! If it wasn’t my sandwich it could’ve been someone else’s please check your food guys ! I know I will start opening my food more often but I’m pretty put off from fast food due to this situation. I ended up going home hungry because I no longer had an appetite please Retrain your staff at...