Indo-China Garden — Restaurant in Sault Ste. Marie

Horrible dinner and the service was worse.

I am a regular customer, dining out here about once a week. The food is normally good to excellent. After tonight's experience, I doubt I shall return.

I ordered the Pepper Steak, my son ordered sesame chicken, we shared some crab-wontons.

My son's food and the crab wontons were very good. My dinner was a far different experience.

My pepper steak was like something ordered from a $5 all you can eat Chinese buffet that sat out on the counter for a few days and was then microwaved and served, instead of being thrown in the garbage where it belonged.

The sauce was old, over cooked, and congealed. It had begun to form a fatty, gelatin mass. The vegetables had been reduced to mush. And the beef was just lifeless, limp protein better suited to be served to convicted war criminals.

And this is where the experience takes a dark turn.

The server NEVER returned to check on us and to see if the food was acceptable. I had placed my dish on the very edge of the table. I tried catching her attention. I tried signaling. At this point about 15 minutes had passed, and my son had finished eating. Prior to this point, I would have merely asked for a different dish. But when I had to carry up my dish to the front counter and set my food down to get some help, I just wanted a refund. I communicated that to another server.

There was no apology on behalf of the staff. Instead, they dropped off my check for the full price of what we had ordered.

At this point, there was a small crowd at the register. I competent server would have merely apologized and taken the dish off of my check. Instead, she was surprised that I didn't wish to pay for the dish, just because I didn't like it.

I was forced to explain to her, in detail, and with an audience exactly what I have communicated here. My bill was reduced.

If I was the owner, I would be firing people. Staff like this will destroy...

Went here on May 22, 2019. This has been my favorite chinese restaurant since i was a child.. been going here 20+ years. Last time here will be May 22nd. Arrived and there was one table with an elderly couple at it and then my friend and I. When the couple was leaving they left a small tip, I know because the waitress stormed in the back screaming about it before the elderly couple was even out the door. The man came back inside and stated how he left another $5 in the tip jar and apologized for the table tip. He left and came back inside again stating how he had been a long time customer and how he was upset with how rude they were and the hostess accused him of throwing change at the waitress. He said he did not throw change at the waitress, hostess then told him he was rude for his tip. He kindly stated that they just lost long time customers and the hostesses reply was "no worries." I am disgusted by this customer service and they lost more than just those two customers. They lost my entire family and I'll be sure to let my...

This place went above and beyond my expectations. The food, atmosphere, and service was amazing. The outside may not be the prettiest, but the inside is BEAUTIFUL. We were the only ones in there so we got seated immediately and were greeted with a pot of tea and teacups all to ourselves. Our server was very kind! My egg drop soup came out fast and was DELICIOUS. The broth may look clear and unflavorful, but when I tell you that was the best egg drop soup I've ever had, I mean it. Packed FULL of flavor and crunch from the vegetables that was like nothing else. I usually dont like vegetables so i was a bit intimidated, but when i tasted it, all my worries went away. My main dish was the chicken lo mein. I got a HUGE portion for the price i paid, i couldnt finish it all. Like the soup the lo mein was amazing, even the vegetables. I'm visiting the area soon and i WILL be coming back here. I would...